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1-to-1 Coaching.

Think clearly. Act deliberately. Grow capability.

Reflections into results.

Clarity. Ownership. Momentum.

Coaching is invaluable because it builds capability while work is happening – not after the fact.

A coach creates the conditions for better thinking; they listen deeply, ask the questions nobody else is asking, challenge assumptions and help you translate insight into powerful actions that you’ll actually take.

It builds confidence, clarity and consistency in how people lead themselves and others, using real work challenges as the learning ground.

Close-up of a person writing in an open notebook with a white pen while seated in a wooden chair. The notebook contains handwritten notes, and the person is wearing a red-and-black checkered shirt and grey trousers

Why coaching?

Potential, unboxed.

Accelerate performance

Clarify goals, remove blockers and turn intent into laser focused action that gets results

Increase accountability

Create a sense of ownership and personal investment in self-development

Grow leaders

Build confidence, sound judgement and self-awareness in real leadership moments

Embed change

Help new behaviours become habits through reflection, practice and accountability

Coaching is

a thinking partnership that helps unbox potential and create meaningful change.

The coaching engagement.

How does it work?

Coaching offers the opportunity to look at things from a new or different perspective, to challenge yourself and the beliefs and actions you hold, and realise your true potential. 

By increasing your self-awareness through coaching, you become able to identify your own solutions, better manage personal frustration and tap into your resourcefulness.

A close-up photograph of a person’s lower legs and shoes walking across a wet paved surface. A large puddle reflects the person's silhouette along with trees and the sky, creating a mirror-like effect.

Shaped around you.

Simple, flexible and transparent.

No two journeys look the same. Together we’ll agree the focus, the pace and the shape of your programme – built around your goals, not a template.
A simple, transparent rhythm keeps it purposeful for you and valuable for your business.
 
Chemistry conversation
 
A free 30-minute conversation to get to know each other, explore what you’d like to achieve and answer any questions. Coaching works best when there’s a strong connection, so if it doesn’t feel right, there’s no obligation to continue.
Agreeing how we’ll work together
 
Where coaching is sponsored, we’ll bring together the coach, coachee and sponsor to align expectations, goals and measures of success. We’ll also agree how confidentiality will work, so everyone feels clear and comfortable from the outset.
Goals, focus and preparation
 
Before each session, the coachee shares a short reflection on what’s happening for them, the challenges they’re facing, and what they’d like to explore. This helps us make the most of our time together and focus on what really matters.
Thinking space that leads to action
 
Typically, coaching involves four to six conversations, held every four to six weeks. Sessions can take place virtually or face-to-face and are tailored to the individual’s goals. Between sessions, there is time to reflect, experiment with new approaches and put insights into practice.
Reviewing progress
 
Partway through and at the end of the coaching journey, we take time to reflect on progress, celebrate successes and identify next steps. Sponsors receive agreed high-level themes and outcomes, while the coaching conversations themselves remain confidential.

Throughout, you own the agenda. Your coach owns the quality of the thinking.

Human conversations. Meaningful change.

A great coaching relationship starts with trust, connection and the right level of challenge. Our coaching approach is a person-centred and outcome-focused methodology.

Meet our qualified coaches who help individuals think differently, grow their confidence and unbox their potential.

Arlene Marsella headshot, smiling at camera

Coaching qualification:

ILM Level 5 Diploma in Effective Coaching & Mentoring

With over 30 years of leadership experience across operations, learning and development and consulting, Arlene brings a real-world perspective to their coaching.

I work with leaders, managers and professionals who want to build confidence, navigate change and create meaningful, lasting transformation in their work and lives.

I am a qualified coach, currently working towards Senior EMCC Practitioner Accreditation, and continually developing my practice through supervision and reflective learning.

I create a psychologically safe space where clients can think openly, while also stretching their thinking, challenging assumptions and encouraging honest reflection. This balance enables people to build self-awareness, take ownership and turn insight into clear, purposeful action.

At the heart of my work is a belief that people are often closer to the answers than they realise, their role is to unbox that thinking and support real independent, sustainable change.

I regularly coach around:

  • Leadership confidence and presence
  • Career development and progression
  • Managing change and uncertainty
  • Resilience and wellbeing
  • Difficult conversations and stakeholder management
  • Self-awareness, emotional intelligence and accountability

Email me

Connect on LinkedIn

Testimonials:

"It's hard to put into words just how much of an impact Arlene has had on my confidence.

I originally started working with her to become a better leader and manager for my design team, but I got so much more than that.

The skills and confidence I gained turned out to be far more transferable than I ever expected"

"Arlene is an exceptional listener who creates the space for me to think, reflect and grow, while always knowing exactly the right questions to ask. She expertly guides me to explore every angle, challenge my assumptions and uncover the best path forward for myself.

She is able to balance empathy with insight and always brings a new perspective that allows me to step out of my usual viewpoint"

 

Arlene Marsella headshot, smiling at camera

Arlene Marsella

Coaching Style

Challenging
Thoughtful
Empowering

Deep listening and reflective questions for independent ownership

Jo Stanley headshot, smiling at camera

Coaching qualifications:

CMI Level 5 Certificate in Professional Coaching Practice

IfATE Level 5 Certificate in Coaching Professional

With almost 30 years of experience in coaching, facilitation and learning and development, Jo brings a people centred and practical approach to their coaching.

I work with leaders, managers and professionals who want to build confidence, strengthen their capability and make meaningful progress towards their personal and professional goals.

I create a psychologically safe and supportive space where clients can think openly, gain clarity and explore new perspectives. Through thoughtful challenge, deep reflection and genuine curiosity, I help people build self awareness, strengthen their confidence and take purposeful action that creates lasting change.

A trusted and approachable coach, I am known for building strong relationships and creating environments where people feel comfortable being open and honest. This enables meaningful conversations that help unbox potential, overcome barriers and support sustainable growth.

At the heart of my work is a belief that when people feel supported, valued and empowered, they are capable of achieving far more than they thought possible.

I regularly coach around:

  • Leadership development and people management
  • Confidence, self awareness and personal growth
  • Career development and progression
  • Navigating workplace challenges and change
  • Performance, motivation and professional growth

Email me

Connect on LinkedIn

Testimonials:

"Since day one of my coaching calls, Jo made me feel welcomed. At times my confidence fluctuated, however, Jo always helped me overcome this.

Jo has helped me achieve my initial goal of working on my communication, but along the way, she has helped me with so much more, without probably realising."

"My coaching experience with Jo has been fantastic. She has been very supportive and helpful throughout my apprenticeship scheme.

She has helped improve my confidence and build a stronger relationship with my mangers"

Jo Stanley headshot

Jo Stanley

Coaching Style

Supportive
Empathetic
Curious

Practical actions through psychological safety and encouraging questions

Richard Jennings, headshot, smiling at camera

Coaching qualification:

Upskillist, Coaching Diploma, Distinction

With more than 20 years of experience across leadership, learning and organisational development, Rich brings a warm and supportive approach to their coaching.

I work with high-potential talent, managers and professionals who want to build confidence, strengthen their impact and realise their potential by providing a space where people can think openly and move forward with purpose.

I create a psychologically safe environment where clients can explore ideas, challenge their thinking and build confidence in their decisions. Through a balance of encouragement and thoughtful challenge, I help people develop self awareness, gain clarity and turn insight into meaningful action.

A personable and approachable coach, I build trust quickly and create conversations that feel natural, honest, productive and support lasting growth.

At the heart of my work is a belief that people do their best thinking when they feel supported, trusted and appropriately challenged. Coaching provides the space for that thinking to happen and helps people move forward with greater confidence, clarity and purpose.

I regularly coach around:

  • Leadership mindset and self-awareness
  • Career development, progression and accountability
  • Communication, influencing and stakeholder management
  • Confidence, self awareness and personal effectiveness
  • Resilience, wellbeing and sustainable growth

Email me

Connect on LinkedIn

Testimonials:

"The coaching sessions were one of the biggest wins of my year and hugely beneficial. The tools and approaches we explored helped me step back from day-to-day tasks, focus on the bigger picture, develop my team more effectively, and grow in confidence as a leader.

I continue to use the techniques and insights from our sessions in my day-to-day work."

"I would highly recommend coaching sessions with Richard. Whilst I was initially sceptical of the course, it created an environment that helped me to tackle real-world challenges whilst keeping me accountable to ensure goals I set were measured. Richard was highly supportive throughout and has played a key part in my professional development as a leader. His encouragement, honest reflection, and practical guidance has provided me with an improved skill set I use daily."

Richard Jennings headshot

Richard Jennings

Coaching Style

Personable
Encouraging
Nurturing

Trust centred with supportive challenge and insightful questions

"People are often closer to the answer than they realise"

Our package offerings.

Every coaching journey is unique, and so is our approach. Think of these as a place to start – we’ll agree the focus, pace and structure with you, then build a fully tailored proposal of our recommendations after our first conversations.

BRONZE

Short, focused engagement
Free chemistry meeting
Contracting meeting
Three 60-minute sessions over three months
Best for a single, well-defined goal such as a new role or a specific challenge.

SILVER

The core journey framework
Free chemistry meeting
Three-way contracting meeting
Coaching discovery tools
Six 60-minute sessions over six months
Midpoint review
Closing progress summary
Best for leaders building
broader capability.
Recommended

GOLD

Full development partnership
Everything in silver PLUS:
Profiling or 360-degree feedback
Additional sessions
Between-session support
Sponsor review at close
Best for senior or high-potential leaders navigating significant change

Ready to make a difference?

Book a free consultation
“Working with Arlene has been a journey of self-discovery and understanding. She is an exceptional listener who creates the space to think, reflect and grow, while always knowing exactly the right questions to ask. Rather than providing answers, she expertly guides me to explore every angle, challenge my assumptions and uncover the best path forward for myself.

She is able to balance empathy with insight and always brings a new perspective that allows me to step out of my usual viewpoint. No matter how complex the situation, she helps me navigate it with greater clarity, confidence and thoughtfulness. Through our coaching conversations, I have developed stronger decision-making skills, increased self-awareness and a deeper understanding of my own leadership strengths and made time to truly understand my purpose and what it important to me. I leave every session feeling empowered, focused and equipped to tackle challenges in a more thoughtful and effective way.

I am incredibly grateful for her support and would highly recommend her to anyone looking for a coach who genuinely listens, challenges constructively and helps unlock their full potential. The lessons and skills I have learnt have far transcended my professional life and over the last 12 months have also had a hugely positive impact on how I approach personal situations and understand what is important to me.”



"The coaching sessions were one of the biggest wins of my year and hugely beneficial.

Through Richard's coaching, I made significant progress in building stronger team relationships, increasing collaboration, and creating a more positive team culture. The tools and approaches we explored helped me step back from day-to-day tasks, focus on the bigger picture, develop my team more effectively, and grow in confidence as a leader.

I've seen noticeable improvements in team engagement, positivity, and individual development, and I continue to use the techniques and insights from our sessions in my day-to-day work. I would highly recommend Richard's coaching to anyone looking to strengthen their leadership impact."



"Since day one of my coaching calls, Jo made me feel welcomed.

At times my confidence fluctuated, however, Jo always helped me overcome this. Jo has helped me achieve my initial goal of working on my communication, but along the way, she has helped me with so much more, without probably realising.

I’ve achieved so much, from meeting new people at events, going on networking and team-building trips, to undergoing interviews for new apprenticeships. Although this was all down to me, overcoming my weaknesses, I would like to give credit to Jo for helping me find ways and try new ways to overcome those weaknesses."



"It's hard to put into words just how much of an impact Arlene has had on my confidence.

I originally started working with her to become a better leader and manager for my design team, but I got so much more than that.

The skills and confidence I gained turned out to be far more transferable than I ever expected. They gave me the belief that I could start my own business and run my own design studio – something I'd never have thought was possible before. I'm so grateful for Arlene's support, encouragement and guidance, and I honestly can't recommend her enough."


"My coaching experience with Jo has been fantastic.

She has been very supportive and helpful throughout my apprenticeship scheme. She has helped improve my confidence and build a stronger relationship with my mangers.

Whenever I have needed help Jo has been there to support and point me into the right directions to achieve the best results. I have completed my apprenticeship on a distinction.

Without the support from Jo I wouldn’t have been able to achieve this result. Jo has supported me on setting goals and how to achieve them. Overall, Jo has been absolutely fantastic throughout I can’t thank her enough."


"I have received coaching from Arlene for about a year, and it has made a massive difference for me.

At the start of our session, I told her that I wanted to be more assertive and confident. After a year working with Arlene, I feel just that - confident, calm and able to be assertive. She has helped me navigate some quite difficult and challenging situations in my workplace.

Arlene is able to bring out the best in people, and she has helped me look at situations from different angles, and to be creative when deciding on an approach. She’s encouraged me to be brave, and to try different approaches in my day-to-day work, which has resulted in better work relationships with my team.

I’m grateful to Arlene for all the support she has given me."




"I would highly recommend coaching sessions with Richard.

Whilst I was initially sceptical of the course, it created an environment that helped me to tackle real-world challenges whilst keeping me accountable to ensure goals I set were measured.

Richard was highly supportive throughout and has played a key part in my professional development as a leader. His encouragement, honest reflection, and practical guidance has provided me with an improved skill set I use daily."

Explore more

Want to learn more? We’ve selected the most relevant further reading and listening from our resources library. Explore our work in action, read articles from our experts or listen to our webinars and podcasts.

The 4Ps of Candid Conversations

eLearning

The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.

Learning Outcomes

  • Learn how to plan for a difficult or candid conversation so that both parties find it beneficial
  • Understand how to use the 4Ps to deliver a difficult message
  • Consider how this can help manage under-performance in a structured manner
15 Minutes

Assertive Disagreement

eLearning

When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.

Learning Outcomes

  • Learn what assertiveness is
  • Learn a process to put your case across without getting emotional
  • Provide context for how to use the model in a real-world environment
15 Minutes

Thomas-Kilmann Conflict Mode Instrument

eLearning

Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.

Learning Outcomes

  • Provide a starting point for your development
  • Identify your conflict handling style
  • Learn about the five conflict handling modes
15 Minutes

AID Feedback Model

eLearning

Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.

Learning Outcomes

  • Learn a simple model for providing feedback
  • Identify your own role in each of the stages
  • Discover the benefits of creating a feedback culture
10 Minutes

Action-Centred Leadership

eLearning

Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.

Learning Outcomes

  • Discover John Adair’s action-centred leadership model
  • Learn how to adapt the model for your own work situation
  • Investigate the danger of becoming out of balance
15 Minutes

Question Types

eLearning

Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.

Learning Outcomes

  • Learn why asking the right question is at the heart of effective communication and information exchange
  • Discover why the right questions in a particular situation can improve a whole range of communication skills
15 Minutes

Dr. Mehrabian’s Communication Model

eLearning

We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.

Learning Outcomes

  • Learn the impact of mixed messages when communicating
  • Understand that communication is a blend of words, body language and tone
15 Minutes

Situational Leadership

This course will explore situational leadership as an adaptive leadership style. It’s about choosing the leadership style that best fits the individuals goals and circumstances.

Learning objectives

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles, based on directiveness and support
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation