Bespoke Systems eLearning
TUI were rolling out a new system to all retail employees (4,500) in all branches and had recognised that previous roll-outs of this type had not been well received, with training often being more about watching than getting a chance to practice using the system before its launch. Training had also been delivered too far in advance and was forgotten at the point of need.
‘Show me, try me’ eLearning module, consisting of multiple short screencasts demonstrating how to use the system, followed by a chance to practice.
‘Show me’ sections consisted of clear, concise screencasts and text boxes appearing at key stages where the user would need to do or be aware of something.
‘Try me’ sections consisted of customer scenarios allowing the learner to practice just as they would have to in real life with real customers, but in a safe environment. To the learner, apart from the added supportive feedback tips along the way, it felt like they were actually in the new system itself.
All sections were accessible to learners any time, meaning they could access a relevant screencast as a refresher as required.
The feedback from our learners was AMAZING. Finally, we had managed to make systems training ‘sexy’."
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