Bespoke eLearning TUI Travel Money

Bespoke eLearning
Travel Money

The challenge.

TUI had recognised an opportunity to grow the potentially lucrative Currency Exchange part of their business. Internal research revealed that many of their sales teams, even experienced ones, were very confident selling holidays but not currency. Further investigation indicated the root cause was a lack of knowledge and understanding of the products available, and how to structure the conversation with the customer.  The solution needed to be delivered to 4,500 instore Travel Advisors.

560+ stores

The solution.

‘30-minute bespoke elearning module

Four product knowledge sections, one customer service section

Scenario-based knowledge check where learners applied their learns in a variety of situations / customer profiles

The results.