Our Course Library.

✔ Virtual classroom or face-to-face.
✔ Bite-sized through to 1 - 2 day sessions.
✔ Tailored to your business, your learning objectives and adapted to any level.

Guide Pricing.

Off-the-shelf sessions.

Virtual Classroom

2 hours from £600.

Half-day from £850.

1 day from £1,250.

Face-to-face

Half-day from £1,000.

1 day from £1,500.

 

Quotes for bespoke courses available on request. 

A ‘Brand’ New You

Your personal brand and networking is the key to personal and business success. This session will look at the importance of stakeholder management, having a clear personal brand and how to solidify and expand your network.

Learning Outcomes

  • Understand what a personal brand is
  • Become familiar with Emotional Intelligence (EQ)
  • Understand and practice stakeholder management
  • Discover your ‘why’
  • Formulate your personal brand statement
  • Understand what networking is and how to effectively network

Absence Management

This session delves into strategies for handling short-term absences, conducting return-to-work interviews, and addressing the challenges associated with long-term absences – all geared towards empowering your team and ensuring a positive workplace culture.

Learning Outcomes

  • Effective communication of sickness absence policy, including notification procedures
  • Understanding when sick absence become an issue
  • How to manage short-term absence
  • Learn how to create and implement a return-to-work interview structure
  • Develop ideas around managing long-term absence

All Aboard

Focusing on effective recruiting and onboarding, this session looks at the process of recruiting and integrating new employees into an organisation.

Learning Outcomes

  • Recognise the importance of effective recruitment and the costs (financial and otherwise) of a bad hire
  • Understand brand, culture and values
  • Recognise factors which attract potential applicants to a brand
  • Understand how to vet/pre-screen applicants effectively, whilst being aware of unconscious biases
  • Recognise the importance of body language and effective questioning when interviewing
  • Understand the process and legalities around making an offer of employment
  • Become confident with the process around induction and onboarding
  • Understand how to best manage the initial days and weeks of employment

All Inclusive

This session introduces equality, diversity and inclusion and the benefits and risks to organisations. Delegates will develop their Cultural Intelligence (CQ), identify potential unconscious bias, and understand how to actively promote a diverse workforce.

Learning Objectives

  • Determine the difference between equality, diversity and inclusivity
  • Recognise the differences between discrimination, bullying and harassment
  • Understand what unconscious bias is
  • Become familiar with Emotional Intelligence (EQ)
  • Become familiar with Cultural Intelligence (CQ)
  • Learn how to challenge unacceptable behaviours
  • Explore how to create a more diverse and inclusive culture

Assertive Attitude

In this session we’ll explore what it really means to be self-confident and assertive within the workplace, allowing you to express yourself effectively and stand up for your point of view in a respectful and professional manner.

Learning Outcomes

  • Understand what assertiveness is and how it links to self-confidence
  • Explore how to utilise our behaviours to get the desired outcome
  • Understand how to challenge a passive mindset
  • Explore positive intelligence and imposter syndrome
  • Gain confidence in challenging an aggressive mindset
  • Recognise what assertive communication looks like
  • Know how and when to say ‘no’

Bagging Buy-In

This session will help define accountability, how it impacts working practice and how to gain buy-in from the entire team.

Learning Outcomes

  • Understand the difference between responsibility and accountability
  • Determine the powerful and powerless behaviours that can impact accountability
  • Foster an accountable mindset through the team
  • Explore different leadership behaviours and self-assess own preferences and opportunities

Building Belief

In this session we’ll explore how to build self-confidence, enabling us to be authentic, to believe in ourselves, and to embrace positivity.

Learning Outcomes

  • Explore positive intelligence (PQ)and recognise negative self-talk
  • Identify our own personal mindset saboteurs and how to challenge them
  • Practise using flip-it thinking to turn saboteurs into superpowers
  • Understand imposter syndrome and how to challenge it
  • Learn how to reframe negative emotions into a personal choice
  • Learn how to develop a growth mindset and the associated behaviours
  • Understand how to use the Johari Window to recognise what we know about ourselves, what others know about us, and where the blind spots are

Change It Up

Change is the only constant in life and this insightful session helps us to strategically look at change. We’ll explore how to manage and overcome the barriers and challenges associated with an ever changing working environment.

Learning Outcomes

  • Discover why change is important in a 21st century workplace
  • Explore the change management curve and the emotional ‘process’ to this
  • Understand Lewin’s Freeze, Change, Unfreeze Model      
  • Learn to identify the reasons for change                             
  • Discover how to handle any resistance to change 
  • Learn how to make change stick

Coaching Culture

This session will define what coaching involves and the benefits that can be enjoyed. It will explore the different leadership approaches and when to apply them.

Learning Outcomes

  • Understand the difference between training, coaching and mentoring
  • Determine the benefits of effective coaching and identify when to use it                                                                
  • Discover techniques to help when listening and questioning 
  • Practice applying the GROW model

Conflict Confidence

This session will dive deeper into the definition of conflict and challenge the assumption that is a negative concept. It will provide techniques to assist with the preparation and delivery of challenging conversations.

Learning Outcomes

  • Understand the value of positive conflict
  • Learn what our ‘chimp brain’ is and what triggers us
  • Determine systems and approaches to facilitate difficult conversations
  • Practice giving feedback appropriately
  • Complete a conflict style assessment

Cultural Intelligence

In this session we’ll explore the skills and knowledge needed to allow you to work effectively in culturally diverse situations. Cultural Intelligence (CQ) will give you the capability to cross boundaries and prosper in multiple cultures.

Learning Outcomes

  • Understand what is meant by culture
  • Explore the CQ model and its three stages
  • Recognise cultural differences and how to adapt behaviours
  • Learn how to create a more diverse and inclusive culture
  • Understand what psychological safety is and why it’s important in the modern workplace

Culture Vulture

This session explores what we mean by organisational culture, the value of a positive working environment and understanding how our own values and behaviours can influence this.

Learning Outcomes

  • Understand the basic needs of employees
  • Determine the impact of your role as a leader
  • Recognise your organisation’s values and mission
  • Define your own values and how these influence culture
  • Explore what culture means and what contributes to it
  • Discover what you want your organisational or team culture to be
  • Understand how to create an environment where people can thrive, through psychological safety and the importance of trust

Customer Centric

Customers are at the heart of every business, so it’s critical that our teams know how to take care of them. This session will focus on processes and behaviours that maximise the customer experience, and how to recover a dissatisfied customer.

Learning Outcomes

  • Understand what impacts the customer experience and how to measure it
  • Develop a customer focused mindset
  • Discover the importance of effective communication
  • Be able to handle complaints and difficult conversations effectively
  • Understand how to measure our success

Deal or No Deal

This course will dive into the art of basic negotiation. In some ways, negotiations resemble a game of chess, in that the more skilful party will usually win and there are some techniques that can be applied to get you there. 

Learning Outcomes

  • Determine what negotiation is and where it should start
  • Understand how to achieve a win-win outcome
  • Explore the negotiation structure
  • Understand how to create the right climate
  • Recognise the different negotiation styles and your preferred style
  • Understand how to handle objections
  • Explore the different conflict styles

Dynamic Development

This session looks at how to get the most out of blended development plans, and the importance of aligning the development of employees with the organisation’s plans and ambitions.

Learning Outcomes

  • Understand how to assess performance against competency frameworks. 
  • Discover how a career statement is created
  • Learn how to identify strengths and opportunities – functional and behavioural
  • Understand how to prioritise development opportunities based on the organisation and the individual
  • Understand how to create blended (70/20/10) development plans
  • Explore what to include within each of the 70, 20 and 10 segments
  • Become familiar with dynamic plans and how to make them a working document

Effective Recruitment

This session guides you through the intricacies of hiring with a focus on defining aims, mastering interview techniques, fostering inclusion and accessibility, and navigating the delicate process of accepting and rejecting candidates – all to elevate your recruitment game and make a lasting impact on your team.

Learning Outcomes

  • Explore the whole hiring process from skills, values, to timing and legal requirements
  • Understand how to offer opportunities to internal and external people
  • Develop different but effective interview techniques
  • Explore inclusion and accessibility, and how to avoid discrimination
  • Learn best practises for accepting and rejecting applicants

FAA Level 3 Award in Emergency First Aid at Work

FAA Level 3 | One day face-to-face

Delegates gain an Ofqual-regulated qualification; 
FAA Level 3 Award in Emergency First Aid at Work.

This one day qualification meets the requirements of the Health and Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The learner will gain the knowledge and practical competence required to deal with a wide range of workplace first aid situations.

Learning Outcomes

  • Understand the role and responsibilities of a first aider
  • Be able to assess an emergency situation safely
  • Be able to provide first aid to an unresponsive casualty
  • Be able to provide first aid to a casualty who is choking
  • Be able to provide first aid to a casualty with external bleeding
  • Know how to provide first aid to a casualty who is suffering from shock
  • Know how to provide first aid to a casualty with minor injuries

Course Logistics

  • Face-to-face: One day  
  • Min. age 16
  • Max. 12 delegates
  • Written & practical assessments
  • Valid for 3 years

Emotional Intelligence

Arguably one of the most important skills to possess in modern leadership. This session will uncover the science behind EI and explore personal values and emotional triggers. 

Learning Outcomes

  • Understand the human brain, how it works and how it affects our emotional intelligence
  • Become familiar with the EQ Model
  • Understand self-awareness
  • Recognise what personal values and triggers people have
  • Understand Positive Intelligence (PQ) and managing our saboteurs
  • Determine your state and how to manage it
  • Understand how to show empathy and understanding of others
  • Learn how to improve working relationships

FAA Level 1 Award in Awareness of First Aid for Mental Health

FAA Level 1
Half day face-to-face | Half-day virtual

Ideal for building general awareness across employee populations.

Delegates gain an Ofqual-regulated qualification;
FAA Level 1 Award in Awareness of First Aid for Mental Health.

This qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.

Learning Outcomes

  • Understand mental health, influencing factors and the impact in the workplace
  • Explore the role of a Mental Health First Aider (MHFA)
  • Understand how to support a person with a suspected mental health condition
  • Learn how to provide advice and how to start a supportive conversation
  • Know when to signpost a person to seek professional help
  • Develop basic awareness and the ability to spot signs and symptoms of a range of mental health conditions, including depression, anxiety, psychosis, eating disorders, suicide and self-harm

Course Logistics (in-house)

  • Face-to-face: Half day 
  • Virtual: 1 x 4 hour session + 1 hour 1-1 support & qualification verification
  • Min. age 16
  • Max. 16 delegates
  • Written & practical assessments
  • Valid for 3 years
For more information, and full course specifications, visit our Wellbeing & Mental Health page.

FAA Level 2 Award in First Aid for Mental Health

FAA Level 2
One day face-to-face | Two half-days virtual

Ideal for managers and key people to become qualified MHFA’s.

Delegates gain an Ofqual-regulated qualification;
FAA Level 2 Award in First Aid for Mental Health.

This course qualifies delegates to become mental health first aiders. Unique to PeopleUnboxed it has the added benefit of a tangible connection to the workplace, plus, by utilising our leadership expertise, we enable learners to explore the soft skills required to support people around them.

The qualification provides learners with the knowledge to recognise a range of mental health conditions, how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help. Learners will know how to recognise and manage stress and understand the impact of substance abuse. They will learn about the first aid action plan for mental health, be able to put it in place and know how to implement a positive mental health culture in the workplace. 

Learning Outcomes

  • Understand mental health, influencing factors and the impact in the workplace
  • Explore the role of a Mental Health First Aider (MHFA)
  • Understand how to support a person with a suspected mental health condition
  • Learn how to provide advice and how to start a supportive conversation
  • Know when to signpost a person to seek professional help
  • Develop basic awareness and the ability to spot signs and symptoms of a range of mental health conditions, including depression, anxiety, psychosis, eating disorders, suicide and self-harm
  • Understand how to recognise and manage stress
  • Recognise a range of mental health conditions and the impact of substance abuse on a person’s employment and lifestyle
  • Understand and be able to implement a first aid action plan for mental health
  • Recognise the key factors of a positive mental health culture in the workplace

Course Logistics (in-house)

  • Face-to-face: One day 
  • Virtual: 2 x 4 hour sessions (across 2 days) + 1 hour 1-1 support & qualification verification
  • Min. age 16
  • Max. 16 delegates
  • Written & practical assessments
  • Valid for 3 years

Open courses are also available and run regularly throughout the year. Get in touch for more information.

For more information, and full course specifications, visit our Wellbeing & Mental Health page.

FAA Level 3 Award in Supervising First Aid for Mental Health

FAA Level 3
Two day face-to-face | Three half-days virtual

Ideal for your HR team or other key strategic influencers.

Delegates gain an Ofqual-regulated qualification;
FAA Level 3 Award in Supervising First Aid for Mental Health.

This course qualifies delegates to become mental health first aiders as well as acting in a supervisory capacity for the business. Unique to PeopleUnboxed it has the added benefit of a tangible connection to the workplace, plus, by utilising our leadership expertise, we enable learners to explore the soft skills required to support people around them.

This qualification provides learners with the knowledge to recognise a wide range of mental health conditions and learn about the support/therapy provided by professional healthcare providers. They will know how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help. Learners will recognise and manage stress and understand the impact of substance abuse. Learners will learn about the first aid action plan for mental health, be able to put it in place and understand how to implement a positive mental health culture in the workplace.

 

Learning Outcomes

  • Understand mental health, influencing factors and the impact in the workplace
  • Explore the role of a Mental Health First Aider (MHFA)
  • Understand how to support a person with a suspected mental health condition
  • Learn how to provide advice and how to start a supportive conversation
  • Know when to signpost a person to seek professional help
  • Understand how to recognise and manage stress
  • Recognise the impact of substance abuse on a person’s employment and lifestyle
  • Recognise and understand the characteristics of wide range of mental health conditions, including depression, anxiety, psychosis, eating disorders, suicide, self-harm, PTSD, personality disorders, bipolar and schizophrenia
  • Understand the support and therapy provided by professional healthcare providers
  • Understand and be able to implement a first aid action plan for mental health
  • Recognise the key factors and know how to implement a positive mental health culture in the workplace

Course Logistics (in-house)

  • Face-to-face: Two days 
  • Virtual: 3 x 4 hour sessions (across 3 days) + 1 hour 1-1 support & qualification verification
  • Min. age 16
  • Max. 16 delegates
  • Written & practical assessments
  • Valid for 3 years
For more information, and full course specifications, visit our Wellbeing & Mental Health page.

Forming to Performing

Ever wonder what makes a team truly great? It doesn’t happen overnight and takes time for a new team to work to its full potential. This insightful and interactive course will explore the four stages of Tuckman’s model of team development, looking into what goes into creating a high performing team.

Learning Outcomes

  • Understand the leaders role in creating a team
  • Introduce Tuckman’s 4 stage model for nurturing a team to high performance
  • Reflect on which stage your team is at
  • Look into what goes into forming a new team
  • Understand what conflict or friction can occur within the storming phase
  • Explore the norming stage and how to achieve consistency
  • Understand how to move from good to great, and then stay there

Follow My Lead

Designed for new and existing managers, this session looks at leadership fundamentals and how to achieve the task, whilst getting the most out of both your team and the individual.

Learning Outcomes

  • Understand what makes a great leader
  • Recognise the difference between a manager and a leader
  • Become familiar with the new psychology of leadership
  • Understand Hershey & Blanchard’s Situational Leadership model and how to use it to full effect with your team members

Goal Getter

Goals, objectives and actions are at the core of everything we do. But how well we plan and execute these has a direct relationship on an organisation’s performance. This workshop will provide tips and structure to effective goal setting and action planning.

Learning Outcomes

  • Understand how goals, objectives and actions work together
  • Learn how to set SMART goals and objectives
  • Write an action plan and explore how to determine the what, who, when and how
  • Understand how to execute the action plan effectively using the team
  • Explore the Plan, Deliver, Review process to ensure future success

Handling Grievances

This session looks to provide a comprehensive exploration of the aims of addressing workplace grievances, identifying various types, mastering effective resolution techniques, and navigating the appeal process – all designed to empower your team and foster a harmonious workplace.

Learning Outcomes

  • Recognise the different types of grievance
  • Explore how to approach and handle a grievance
  • Learn how to manage an appeals process

Induction & Onboarding

Half day / One day / Virtual

This session guides you through the essentials of a seamless induction process, building a culture centred on psychological safety, wellbeing, and values, ensuring a smooth transition in the initial days and weeks, and conducting effective probationary reviews – all geared towards shaping a positive and impactful onboarding experience for your team.

Learning Outcomes

  • Explore what onboarding involves
  • Discuss the induction process
  • Understand the four stages of psychological safety
  • Learn how to deliver a two-way probationary review using effective questions

Influence Without Authority

This session looks at the factors that help to build trust and influence others effectively, with practical tips that can be applied in role.

Learning Outcomes

  • Understand the journey of influence, starting with the why message
  • Learn how to utilise positional and personal power to influence
  • Develop skills to build rapport and trust 
  • Become familiar with the 7 principles of influence (Cialdini)
  • How to utilise a stakeholder to enhance the circle of influence
  • Develop your influencing communication style
  • Understand techniques for influencing upwards
  • Complete negotiation style assessments to identify opportunities

Innovation Inspiration

This session will genuinely transform the way you and your teams approach business challenges and opportunities, learning how to think outside the box to find new solutions rather than the “safe” ones.

Learning Outcomes

  • Discover what innovation is                                                     
  • Explore the creativity continuum
  • Develop skills needed for effective brainstorming   
  • Explore creative thinking techniques
  • Learn how to foster an environment that encourages a creative culture
  • Understand what a creative environment is and the blockers to this         

Managing Disciplinaries

This session guides you through the discipline flow, adeptly handling disciplinary hearings, understanding the burden of proof, and mastering the art of documenting crucial conversations – empowering you with the skills to navigate disciplinary processes effectively and ensure a fair and just workplace.

Learning Outcomes

  • Understand the real meaning of discipline
  • Recognise fair reasons for dismissal
  • Determine the burden of proof
  • Explore how to document conversations

Managing Performance

This session provides insights into optimising the performance process, fine-tuning calibration and talent pipelines, effectively addressing under-performance, and implementing impactful Performance Improvement Plans – equipping you to lead your team to greater heights and make a positive impact on overall workplace productivity.

Learning Outcomes

  • Explore the performance process
  • Determine the calibration process and talent pipelines
  • Recognise the signs of a “poor performer”
  • Learn tools for correcting behaviours
  • Understand how to create and implement impactful Performance Improvement Plans

Magic Meetings

This workshop explores how to manage different personalities, ensure all views are heard, and ensure you come away with clear actions that will make a measurable difference.

Learning Outcomes

  • Learn how to lead shorter, more productive meetings
  • Understand how to prepare effectively, including the environment
  • Learn how to chair meetings and set effective ground rules
  • Recognise effective communication methods that encourages participation
  • Look at problems and challenges systematically and understand how to make decisions accordingly
  • Understand how to manage a range of personalities in the room to get the best out of everyone

Motivation Masterpiece

While carrots and sticks worked successfully in the twentieth century, that’s precisely the wrong way to motivate people for today’s challenges. This course takes a deep look into modern day motivation and offers smart techniques to get the most out of your people.

Learning Outcomes

  • Understand employees’ hierarchy of needs (Maslow)
  • Explore Theory X and Y (McGregor)
  • Understand Intrinsic vs Extrinsic motivation
  • Recognise that motivation is unique to the individual
  • Explore and understand Autonomy, Mastery and Purpose (Dan Pink)

Peak Performance

This session looks at how to effectively use performance management. It’s packed with practical tips to make sure managers get the most out of employees and their teams.

Learning Outcomes

  • Understand what the performance management process aims to achieve
  • Learn how to effectively prepare for appraisal meetings
  • Understand the scope of appraisal meetings and how to conduct them effectively
  • Explore how to follow up on appraisals
  • Determine how to set expectations/targets and evaluate performance
  • Learn how to shape effective Performance Improvement Plans

Presentation Elevation

Do team members get nervous when asked to stand up and present to a group of people? Or maybe they need to build their confidence in 1-1 situations.

This session looks at presenting with impact, whether it’s 1-1 or large audiences. It introduces techniques on maximising self, managing nerves, connecting with the audience as well as creating impactful content.

Learning Outcomes

  • Understand the importance of the aim of the presentation, with an emphasis on the why message
  • Learn how to maximise self – using your body language, voice and words
  • Discover how to personalise presentations through storytelling
  • Understand how to engage and connect with the audience
  • Learn how to best create and structure content for presentations
  • Gain confidence in handling questions
  • Understand how to manage nerves and deal with challenging situations
  • Practice delivering a session and receive feedback on how to improve

Project Power

This session explores project management as a powerful discipline that allows you to apply specific processes and principles to plan, execute and manage the way that new initiatives or changes are implemented within an organisation. 

Learning Outcomes

  • Understand the four-stage project management lifecycle of initiating, planning, executing and closing. 
  • Explore the common project management pitfalls
  • Understand how to create a business case
  • Explore how to engage effectively with stakeholders
  • Understand how to scope tasks and assign roles
  • Explore how to keep things on track
  • Recognise the risk involved and how to manage it
  • Understand how to execute the project and close it effectively 

Remote Control

This session will support leaders to manage virtual and remote teams. It will explore the challenges faced and solutions that build trust and maintain high performance across the team. 

Learning Outcomes

  • Understand the benefits and challenges of hybrid working
  • Explore the four fundamental factors of successful hybrid working
  • Learn how to effectively use modern day communication methods
  • Explore how to create an environment that motivates remote teams and its members
  • Become familiar with techniques that encourage trust and maximise the performance of remote teams

Psychological Safety

This session takes a deep dive into this modern workplace must, looking at how to create teams where members feel accepted, respected, and where they feel safe to be themselves, express their ideas and opinions openly, take risks and learn from their mistakes. Propel your team’s performance and happiness!

Learning Outcomes

  • Understand what psychological safety is and why it’s important in the modern workplace
  • Understand the impact of stress on performance
  • Learn the key contributors to psychological safety in the workplace
  • Understand the importance of flexible working environments and adapting to individual working styles
  • Learn how to create a culture of care and support employee resilience
  • Explore authentic leadership, trust, and communication
  • Learn how to connect teams through collaboration and conscious inclusion
  • Understand the value of positivity and advocacy

Leading Investigations

This session dives into the nuances of distinguishing between misconduct and gross misconduct, handling paid suspension scenarios, preparing for thorough investigations, and structuring effective interviews – empowering you to navigate workplace challenges with integrity and leadership prowess.

Learning Outcomes

  • Learn the differences between misconduct and gross misconduct
  • Explore when a paid suspension should be implemented
  • Understand what the aims are of investigations
  • Learn how to create an investigation checklist

Resilience Brilliance

This session looks at how resilience helps us maintain balance in our lives during stressful and testing periods and how psychological safety encourages team members to feel safe to take risks and be vulnerable in front of one another.

Learning Outcomes

  • Become familiar with the concept of resilience and its impact on the workplace
  • Understand the 4 Resilience Factors – Stay Positive, Be Focussed, Build Agility, Deal with Uncertainty
  • Understand how to manage emotions to aid resilience
  • Become familiar with the concept of effort vs time
  • Explore the Attention Restoration Theory (ART)
  • Understand how to build personal resilience back in role

FAA Level 3 Award in Principles of Safeguarding

FAA Level 3 | One day face-to-face

Delegates gain an Ofqual-regulated qualification; 
FAA Level 3 Award in Principles of Safeguarding and Protecting Children, your People or Vulnerable Adults.

This qualification is designed for learners who have contact with children, young people or vulnerable adults in their working environment including voluntary work. It promotes awareness and sensitivity to safeguarding enabling learners to be able to identify issues and emphasises the responsibility to ensure that concerns are reported and acted on appropriately.

Learning Outcomes

  • Identify key elements of the law on safeguarding children, young people & vulnerable adults
  • Describe how practitioners can take steps to protect themselves from allegations and complaints within their everyday practice in a work setting
  • Describe ways in which concerns can be reported
  • Describe the characteristics of different types of abuse
  • Explain actions to take in response to evidence of abuse
  • Describe how to respond to disclosures of abuse
  • Identify those people who the information of abuse or suspected abuse may be shared with

Course Logistics

  • Face-to-face: One day  
  • Min. age 18
  • Max. 12 delegates
  • Written assessment
  • No expiry date; refresher training and ongoing CPD is essential

See What You Say

This session looks at how to effectively communicate from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.

Learning Outcomes

  • Understand what goes into effective communication in the modern working environment
  • Recognise different communication styles and how to maximise impact with each
  • Understand communication principles and how to utilise each of the key areas
  • Explore the Five Levels of Listening and how to effectively listen
  • Understand different question types and when to use them

Strategise for the Skies

This session develops a diagnostic mindset, focussing on analysis of the current business position to determine the priority objectives. It looks at root cause analysis to ensure lasting impact rather than simply treating the symptoms.

Learning Outcomes

  • Appreciate that having a growth and diagnostic mindset helps you to focus on the right things
  • Become familiar with the GAME model and how to use it to plan effectively
  • Explore the importance of gathering qualitative and quantitative data and how to best analyse it all
  • Learn how to effectively create goals, objectives and action plans
  • Understand how to execute and evaluate plans for future success

The Art of Delegation

This session looks at the skills and techniques needed to effectively delegate. It’s not just about getting the job done, but giving your team more confidence, making them feel important and letting them show what they are capable of.

Learning Outcomes

  • Recognise the difference between delegation and allocation
  • Understand the different levels of delegation
  • Explore effective delegation techniques
  • Understand how and when to give feedback
  • Become familiar with using the AID feedback model

The Power of Giving

This session looks at what makes feedback effective and how to deliver it in a way that will drive positive behavioural change and lasting improved performance. It includes various feedback models to help structure feedback, and lots of practical application.

Learning Objectives

  • Understand the purpose and benefits of giving feedback
  • Recognise what effective feedback looks like and how to avoid common mistakes
  • Explore the difference between developmental and motivational feedback
  • Learn the AID feedback model and how to apply it to ensure a positive impact
  • Understand how to create a feedback culture, where people recognise feedback as a gift and not criticism

Time Poor No More

In a time poor world, this workshop will explore how to get the most out of your time at work, exploring techniques and tips on how to increase effectiveness and productivity across the team.

Learning Outcomes

  • Recognise how to prioritise tasks effectively
  • Understand time management techniques
  • Explore personal productivity – managing energy and time
  • Understand systems and tools for organising workload
  • Learn how to build accountability within the team

Train the Trainer

This course helps new or developing trainers to build their confidence and skills when it comes to training. Following the four steps of training; design, develop, deliver and evaluate, it allows delegates to conduct a needs analysis, understand different learning styles and perfect their training style, no matter their experience or role.

Learning Outcomes

  • Understand the role of the trainer and the training that they are delivering
  • Identify different learning processes that can be applied to training
  • Learn how to effectively design and develop training tailored to the needs of the learner
  • Understand different training delivery methods and how to present with confidence
  • On-course opportunity to deliver training with evaluation to help with training development

What's the Situation

In this session we’ll explore Situational Leadership as an adaptive leadership style. It’s about choosing the leadership style that best fits the individuals goals and circumstances.

Learning Outcomes

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles in line with situational leadership
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation

Workplace Wellbeing

This session looks at how you can reap the rewards of investing time into team wellbeing. It looks at key wellbeing factors and offers ideas and solutions to create a lasting positive, healthy working environment.

Learning Outcomes

  • Understand what mental health is
  • Explore what stigma is and how to challenge it
  • Be familiar with some mental health conditions and what to look out for
  • Learn how to start a supportive conversation, listen and signpost
  • Explore how to proactively create a positive wellbeing environment
  • Develop ideas around the five steps to mental wellbeing

The Modern Leader

One day / Two days / Virtual

The world of work is changing. Have your leaders adapted to not only survive but to be ahead of the curve?

This insightful course looks at the challenges of the modern-day workplace. It explores agile leadership and empowering teams to act quickly and take accountability, as well as managing remote teams, team wellbeing and developing emotional intelligence as a critical skill for today’s leaders.

Learning Outcomes

  • Understand agile leadership and how to create the right environment for teams to thrive
  • Identify what emotional intelligence is and how to apply it within the workplace
  • Understand the concept of resilience and its impact on the workplace
  • Understand what team wellbeing means with regards to the modern-day workplace
  • Understand effective behaviours to manage and lead remote teams

People Perfect

Half day / One day / Two days / Vitrual

Are your leaders building high flying teams?

Are they truly authentic leaders?

This session helps leaders understand what motivates their team, how to build trust, maximise productivity and effectiveness and navigate change effectively.

Learning Outcomes

  • Understand employees’ hierarchy of needs
  • Assess their current level of authenticity and the trust team members have in them, and where their opportunities are
  • Learn how to set goals and delegate effectively to ensure a positive end result
  • Understand the change curve and how to use it to manage change in the team with minimum disruption
  • Understand the different attributes of a leader (leader, coach, manager) and how to balance them

Work Smart Not Hard

Half day / One day / Virtual

At a time where work environments are becoming less structured and more agile, how can you maximise the effectiveness of yourself and your team?

This session looks at best practice in the areas of remote working, cross-functional working, time planning, prioritisation, organisation and communication. It’s packed with practical tips to enable a positive work-life balance.

Learning Outcomes

  • Understand how to work and communicate remotely but effectively
  • Understand how to maximise productivity though time planning and prioritisation
  • Understand how to get the most out of working as a cross-functional team
  • Learn basic project management techniques to enable a structured approach to a working day
  • Learn about basic technology support tools that help productivity, such as Microsoft Office and text expanders

The ‘I’ in Team (DiSC)

Half day / One day / Virtual

Do some individuals find it difficult to understand the way that others work, when it’s different to their own way of working?

Do you find that some team members clash with others?

This personal assessment provides individual profiles used to facilitate exploration of the different personality and behavioural traits within a team. It develops understanding, team synergy, effectiveness and productivity.

Learning Outcomes

  • Increase self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems
  • Improve working relationships by recognising the communication needs of team members
  • Facilitate better teamwork and productive conflict
  • Develop stronger sales skills by identifying and responding to customer styles
  • Manage more effectively by understanding the dispositions and priorities of employees and team members

The 4Ps of Candid Conversations

eLearning

The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.

Learning Outcomes

  • Learn how to plan for a difficult or candid conversation so that both parties find it beneficial
  • Understand how to use the 4Ps to deliver a difficult message
  • Consider how this can help manage under-performance in a structured manner

Assertive Disagreement

eLearning

When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.

Learning Outcomes

  • Learn what assertiveness is
  • Learn a process to put your case across without getting emotional
  • Provide context for how to use the model in a real-world environment

Thomas-Kilmann Conflict Mode Instrument

eLearning

Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.

Learning Outcomes

  • Provide a starting point for your development
  • Identify your conflict handling style
  • Learn about the five conflict handling modes

AID Feedback Model

eLearning

Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.

Learning Outcomes

  • Learn a simple model for providing feedback
  • Identify your own role in each of the stages
  • Discover the benefits of creating a feedback culture

Action-Centred Leadership

eLearning

Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.

Learning Outcomes

  • Discover John Adair’s action-centred leadership model
  • Learn how to adapt the model for your own work situation
  • Investigate the danger of becoming out of balance

Question Types

eLearning

Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.

Learning Outcomes

  • Learn why asking the right question is at the heart of effective communication and information exchange
  • Discover why the right questions in a particular situation can improve a whole range of communication skills

Dr. Mehrabian’s Communication Model

eLearning

We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.

Learning Outcomes

  • Learn the impact of mixed messages when communicating
  • Understand that communication is a blend of words, body language and tone

Situational Leadership

eLearning

Leaders need to tailor their approach based on the person they are coaching, their experience at the task and their level of enthusiasm for completing it.

The ability to adapt your leadership style to cater to different tasks and your people’s needs is called situational leadership.

Learning Outcomes

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles in line with situational leadership
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation