Our Course Library.

Distance learning or face-to-face.
Bite-sized through to 1 -2 day sessions.
Tailored to your business, your learning objectives and adapted to any level.

A ‘Brand’ New You

Half day / One Day / Virtual

Your personal brand and networking is the key to personal and business success. This session will look at the importance of stakeholder management, having a clear personal brand and how to solidify and expand your network.

Learning Outcomes

  • Understand what a personal brand is
  • Become familiar with Emotional Intelligence (EQ)
  • Understand and practice stakeholder management
  • Discover your ‘why’
    Formulate your personal brand statement
  • Understand what networking is and how to effectively network

All Aboard

Half day / One Day / Virtual

Focusing on effective recruiting and onboarding, this session looks at the process of recruiting and integrating new employees into an organisation.

Learning Outcomes

  • Recognise the importance of effective recruitment and the costs (financial and otherwise) of a bad hire
  • Understand brand, culture and values
  • Recognise factors which attract potential applicants to a brand
  • Understand how to vet/pre-screen applicants effectively, whilst being aware of unconscious biases
  • Recognise the importance of body language and effective questioning when interviewing
  • Understand the process and legalities around making an offer of employment
  • Become confident with the process around induction and onboarding

All Inclusive

Half day / One day / Virtual

This session introduces equality, diversity and inclusion and the benefits and risks to organisations. Delegates will develop their Cultural Intelligence (CQ), identify potential unconscious bias, and understand how to actively promote a diverse workforce.

Learning Objectives

  • Recognise the difference between equality, diversity and inclusivity
  • Understand discrimination, bullying and harassment
  • Understand what unconscious bias is
  • Become familiar with Emotional Intelligence (EQ)
  • Become familiar with Cultural Intelligence (CQ)
  • Understand how to challenge unacceptable behaviours
  • Understand how to create a more diverse and inclusive culture

Assertive Attitude

Half day / One Day / Virtual

In this session we’ll explore what it really means to be self-confident and assertive within the workplace, allowing you to express yourself effectively and stand up for your point of view in a respectful and professional manner.

Learning Outcomes

  • Understand what assertiveness is and how it links to self-confidence
  • Explore how to utilise our behaviours to get the desired outcome
  • Understand the difference between fixed and growth mindset
  • Develop an assertive approach
  • Know how and when to say ‘no’
  • Understand conflict and the different handling modes

Bagging Buy-In

Half day / One day / Virtual

This session will help define accountability, how it impacts working practice and how to gain buy-in from the entire team.

Learning Outcomes

  • Understand the difference between responsibility and accountability
  • Understand the powerful and powerless behaviours that can impact accountability
  • Foster an accountable mindset through the team
  • Take ownership of personal development by understanding the stages of learning
  • Understand different leadership behaviours and self-assess own preferences and opportunities

Change It Up

Half day / One Day / Virtual

Change is the only constant in life and this insightful session helps us to strategically look at change. We’ll explore how to manage and overcome the barriers and challenges associated with an ever changing working environment.

Learning Outcomes

  • Explore why change is important in a 21st century workplace
  • Understand the change management curve and the emotional ‘process’ to this
  • Recognise the difference between strategic and tactical thinking
  • Explore positive psychology and growth mindset
  • Understand disruptive innovation
  • Look at how to overcome organisational stagnation
  • Explore your role as a leader in change utlising the 3 C’s of change leadership (Communicate, Collaborate, Commit)

Coaching Culture

Half day / One day / Virtual

This session will define what coaching involves and the benefits that can be enjoyed. It will explore the different leadership approaches and when to apply them.

Learning Outcomes

  • Understand the difference between training, coaching and mentoring
  • Understand the different leadership approaches and identify their preferred styles
  • Understand task experience levels and identify the most appropriate leadership style for each
  • Understand the benefits of effective coaching and identify when to use it
  • Practice applying the GROW model

Conflict Confidence

Half day / One day / Virtual

This session will dive deeper into the definition of conflict and challenge the assumption that is a negative concept. It will provide techniques to assist with the preparation and delivery of challenging conversations.

Learning Outcomes

  • Understand the value of positive conflict
  • Understand how to disagree respectfully and assertively
  • Determine systems and approaches to facilitate difficult conversations
  • Practice giving feedback appropriately
  • Complete a conflict style assessment

Cultural Intelligence

Half day / One Day / Virtual

In this session we’ll explore the skills and knowledge needed to allow you to work effectively in culturally diverse situations. Cultural Intelligence (CQ) will give you the capability to cross boundaries and prosper in multiple cultures.

Learning Outcomes

  • Understand what is meant by culture
  • Explore the CQ model and its three stages
  • Understand what unconscious bias is
  • Understand cultural differences and how to adapt behaviours
  • Understand how to create a more diverse and inclusive culture

Culture Vulture

Half day / One Day / Virtual

This session explores what we mean by organisational culture, the value of a positive working environment and understanding how our own values and behaviours can influence this.

Learning Outcomes

  • Understand the basic needs of employees
  • Understand the impact of your role as a leader
  • Recognise your organisation’s values and mission
  • Define your own values and how these influence culture
  • Explore what culture means and what contributes to it
  • Explore what you want your organisational or team culture to be
  • Understand how to create an environment where people can thrive, through psychological safety and the importance of trust

Customer Centric

Half day / One Day / Virtual

Customers are at the heart of every business, so it’s critical that our teams know how to take care of them. This session will focus on processes and behaviours that maximise the customer experience, and how to recover a dissatisfied customer.

Learning Outcomes

  • Understand what impacts the customer experience and how to measure it
  • Be able to find solutions to the barriers faced in delivering great customer service
  • Understand the different people and process touchpoints involved
  • Recognise how actions and behaviours impact the customer and their needs
  • Be able to handle complaints and difficult conversations effectively

Deal or No Deal

Half day / One Day / Virtual

This course will dive into the art of basic negotiation. In some ways, negotiations resemble a game of chess, in that the more skilful party will usually win and there are some techniques that can be applied to get you there. 

Learning Outcomes

  • Understand what negotiation is and where it should start
  • Understand how to achieve a win-win outcome
  • Explore the negotiation structure
  • Understand how to create the right climate
  • Recognise the different negotiation styles and your preferred style
  • Understand how to handle objections
  • Explore the different conflict styles

Dynamic Development

Half day / One Day / Virtual

This session looks at how to get the most out of blended development plans, and the importance of aligning the development of employees with the organisation’s plans and ambitions.

Learning Outcomes

  • Understand how to assess performance against competency frameworks
  • How to identify strengths and opportunities – functional and behavioural
  • Understand how to prioritise development opportunities based on the organisation and the individual
  • Understand how to create blended (70/20/10) development plans
  • Explore what to include within each of the 70, 20 and 10 segments
  • Become familiar with dynamic plans and how to make them a working document

Emotional Intelligence

Half day / One day / Two days / Virtual

Arguably one of the most important skills to possess in modern leadership. This session will uncover the science behind EI and explore personal values and emotional triggers. 

Learning Outcomes

  • Understand the human brain, how it works and how it affects our emotional intelligence
  • Become familiar with the EQ Model
  • Understand self-awareness
  • Recognise what personal values and triggers people have
  • Understand Positive Intelligence (PQ) and managing our saboteurs
  • Understand your state and how to manage it
  • Understand how to show empathy and understanding of others

Follow My Lead

Half day / One Day / Virtual

Designed for new and existing managers, this session looks at leadership fundamentals and how to achieve the task, whilst getting the most out of both your team and the individual.

Learning Outcomes

  • Understand what makes a great manager
  • Make the transition using the four stages of competence
  • Understand the three components of leadership – Team, Task, Individual (as per John Adair’s Action-Centred Leadership model)
  • Become familiar with the new psychology of leadership
  • Explore situational leadership
  • Recognise the difference between a manager and a leader

Forming to Performing

Half day / One Day / Virtual

Ever wonder what makes a team truly great? It doesn’t happen overnight and takes time for a new team to work to its full potential. This insightful and interactive course will explore the four stages of Tuckman’s model of team development, looking into what goes into creating a high performing team.

Learning Outcomes

  • Understand what we want to get from our teams
  • Introduce Tuckman’s 4 stage model for nurturing a team to high performance
  • Look into what goes into forming a new team
  • Understand what conflict or friction can occur within the storming phase
  • Explore the norming stage and how to achieve consistency
  • Understand how to move from good to great, and then stay there

Goal Getter

Half day / One Day / Virtual

Goals, objectives and actions are at the core of everything we do. But how well we plan and execute these has a direct relationship on an organisation’s performance. This workshop will provide tips and structure to effective goal setting and action planning.

Learning Outcomes

  • Understand how goals, objectives and actions work together
  • Understand how to set SMART goals and objectives
  • Write an action plan and explore how to determine the what, who, when and how
  • Understand how to execute the action plan effectively using the team
  • Explore the Plan, Deliver, Review process to ensure future success

Influence Without Authority

Half day / One day / Virtual

This session looks at the factors that help to build trust and influence others effectively, with practical tips that can be applied in role.

Learning Outcomes

  • Understand the journey of influence, starting with the why message
  • Learn how to utilise positional and personal power to influence
  • Become familiar with the 6 principles of influence (Cialdini)
  • How to utilise a stakeholder to enhance the circle of influence
  • Understand techniques for influencing upwards
  • Learn how to build rapport and trust
  • Complete negotiation style assessments to identify opportunities

Innovation Inspiration

Half day / One day / Virtual

This session will genuinely transform the way you and your teams approach business challenges and opportunities, learning how to think outside the box to find new solutions rather than the “safe” ones.

Learning Outcomes

  • Develop a mindset to challenge the norm and think outside the box
  • Become familiar with the phases of creativity and how to refine and present the finished idea
  • Understand how to apply effective brainstorming methods
  • Learn a variety of creative thinking techniques
  • Understand creative environments and blockers
  • Learn how to foster an environment that encourages a creative culture

Magic Meetings

Half day / One day / Virtual

This workshop explores how to manage different personalities, ensure all views are heard, and ensure you come away with clear actions that will make a measurable difference.

Learning Outcomes

  • Learn how to lead shorter, more productive meetings
  • Understand how to prepare effectively, including the environment
  • Learn how to chair meetings and set effective ground rules
  • Recognise effective communication methods that encourages participation
  • Look at problems and challenges systematically and understand how to make decisions accordingly
  • Understand how to manage a range of personalities in the room to get the best out of everyone

Mental Health First Aid

Half day / One day / Two days / Virtual

This course provides delegates with mental health first aid training, with the added and unique benefit of a tangible connection to the workplace. It looks at identifying mental health concerns and how to support team members, as well as exploring the soft skills required and how to proactively foster an environment of positive wellbeing. 

Delegates gain an Ofqual-regulated First Aid for Mental Health, FAA Level 1, 2 or 3 qualification.

Learning Outcomes (Level 2)

  • Understand mental health and the impact in the workplace
  • Ability to identify mental health conditions
  • Understand how to support a person with a suspected mental health condition
  • How to provide advice and start a conversation
  • Gain appropriate tools and information to support mental health in the workplace
  • How to develop a First Aid for Mental Health action plan within the workplace
For more information, and full course specifications, visit our Wellbeing & Mental Health page.

Motivation Masterpiece

Half day / One Day / Virtual

While carrots and sticks worked successfully in the twentieth century, that’s precisely the wrong way to motivate people for today’s challenges. This course takes a deep look into modern day motivation and offers smart techniques to get the most out of your people.

Learning Outcomes

  • Understand employees’ hierarchy of needs (Maslow)
  • Explore Theory X and Y (McGregor)
  • Understand Intrinsic vs Extrinsic motivation
  • Recognise that motivation is unique to the individual
  • Explore and understand Autonomy, Mastery and Purpose (Dan Pink)

Peak Performance

Half day / One Day / Virtual

This session looks at how to effectively use performance management. It’s packed with practical tips to make sure managers get the most out of employees and their teams.

Learning Outcomes

  • Understand what the performance management process aims to achieve
  • Understand how to use day to day performance management to build teams, create commitment and increase motivation
  • Understand how to use a coaching approach to develop people and address issues
  • Explore on giving feedback, both positive and negative, and maintaining positive working relationships
  • Learn how to effectively prepare for and conduct appraisal meetings
  • Understand how to set expectations/targets and evaluate performance
  • Learn how to shape effective Performance Improvement Plans

Presentation Elevation

Half day / One day / Two days / Virtual

Do team members get nervous when asked to stand up and present to a group of people? Or maybe they need to build their confidence in 1-1 situations.

This session looks at presenting with impact, whether it’s 1-1 or large audiences. It introduces techniques on maximising self, managing nerves, connecting with the audience as well as creating impactful content.

Learning Outcomes

  • Understand how to hook the audience in
  • Understand how to structure content for maximum engagement
  • Understand how to connect to the audience and storytelling
  • Develop presentation style, non-verbal communication and managing nerves
  • Understand how to effectively use delivery mediums including PowerPoint
  • Understand how to manage the audience and handle questions

Project Power

Half day / One Day / Virtual

This session explores project management as a powerful discipline that allows you to apply specific processes and principles to plan, execute and manage the way that new initiatives or changes are implemented within an organisation. 

Learning Outcomes

  • Understand how to define a project scope and write a Project Initiation Document (PID)
  • Understand how to create a project budget
  • Become confident with building a project schedule using Gantt charts
  • Explore how to Identify and manage risks
  • Understand how to keep the project on track
  • Explore change control and change management
  • Understand how to conduct and end of project review

Psychological Safety

Half day / One Day / Virtual

This session takes a deep dive into this modern workplace must, looking at how to create teams where members feel accepted, respected, and where they feel safe to be themselves, express their ideas and opinions openly, take risks and learn from their mistakes. Propel your team’s performance and happiness!

Learning Outcomes

  • Understand what psychological safety is and why it’s important in the modern workplace
  • Understand the impact of stress on performance
  • Learn the key contributors to psychological safety in the workplace
  • Understand the importance of flexible working environments and adapting to individual working styles
  • Learn how to create a culture of care and support employee resilience
  • Explore authentic leadership, trust, and communication
  • Learn how to connect teams through collaboration and conscious inclusion
  • Understand the value of positivity and advocacy

Remote Control

Half day / One day / Virtual

This session will support leaders to manage virtual and remote teams. Looking at the challenges this poses and solutions to build trust and maintain high performance for both the manager and their team.

Learning Outcomes

  • Understand effective behaviours to lead remote teams
  • Understand how to identify team members’ expectations
  • Learn how to effectively use modern day communication methods
  • Understand how to create an environment that motivates remote teams and its members
  • Become familiar with techniques that encourage trust and maximise the performance of remote teams

Resilience Brilliance

Half day / One day / Virtual

This session looks at how resilience helps us maintain balance in our lives during stressful and testing periods and how psychological safety encourages team members to feel safe to take risks and be vulnerable in front of one another.

Learning Outcomes

  • Become familiar with the concept of resilience and its impact on the workplace
  • Understand the 4 Resilience Factors – Stay Positive, Be Focussed, Build Agility, Deal with Uncertainty
  • Understand how to manage emotions to aid resilience
  • Become familiar with the concept of effort vs time
  • Explore the Attention Restoration Theory (ART)
  • Understand how to build personal resilience back in role
  • Be able to create a culture of psychological safety and get the best from employees

See What You Say

Half day / One day / Virtual

This session looks at how to effectively communicate from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.

Learning Outcomes

  • Become familiar with the Five Levels of Listening (Covey)
  • Recognise different communication styles
  • Understand communication principles (Dr. Mehrabian)
  • Learn how to use verbal and non-verbal communication effectively
  • Understand different question types and when to use them
  • Become familiar with transactional analysis and how to apply it
  • Understand how to structure a conversation

Strategise for the Skies

Half day / One day / Two days / Virtual

This session develops a diagnostic mindset, focussing on analysis of the current business position to determine the priority objectives. It looks at root cause analysis to ensure lasting impact rather than simply treating the symptoms.

Learning Outcomes

  • Appreciate that having a diagnostic mindset helps you to focus on the right things
  • Become familiar with the GAME model and how to use it to plan effectively
  • Understand how to create goals, objectives and action plans
  • Understand how to execute and evaluate plans for future success
  • Recognise time management and prioritisation techniques
  • Understand the importance of communication and collaboration

The Art of Delegation

Half day / One Day / Virtual

This session looks at the skills and techniques needed to effectively delegate. It’s not just about getting the job done, but giving your team more confidence, making them feel important and letting them show what they are capable of.

Learning Outcomes

  • Recognise the difference between delegation and allocation
  • Understand the different levels of delegation
  • Explore effective delegation techniques
  • Understand how and when to give feedback
  • Become familiar with using the AID feedback model

The Power of Giving

Half day / One day / Virtual

This session looks at what makes feedback effective and how to deliver it in a way that will drive positive behavioural change and lasting improved performance. It includes various feedback models to help structure feedback, and lots of practical application.

Learning Objectives

  • Understand the purpose and benefits of giving feedback
  • Understand what effective feedback looks like
  • Learn the AID feedback model and how to apply it to ensure a positive impact
  • Understand the impact that listening skills and body language has in the feedback process
  • Increase confidence levels in having candid conversations in difficult situations

Time Poor No More

Half day / One Day / Virtual

In a time poor world, this workshop will explore how to get the most out of your time at work, exploring techniques and tips on how to increase effectiveness and productivity across the team.

Learning Outcomes

  • Understand time management techniques
  • Explore personal productivity and managing energy and time
  • Understand systems and tools for organising workload
  • Explore accountability
  • Understand how to increase productivity within your team
  • Recognise the importance of understanding your team as individuals

Train the Trainer

One day / Two days / Virtual

This course helps new or developing trainers to build their confidence and skills when it comes to training. Following the four steps of training; design, develop, deliver and evaluate, it allows delegates to conduct a needs analysis, understand different learning styles and perfect their training style, no matter their experience or role.

Learning Outcomes

  • Understand the role of the trainer and the training that they are delivering
  • Identify different learning processes that can be applied to training
  • Learn how to effectively design and develop training tailored to the needs of the learner
  • Understand different training delivery methods and how to present with confidence
  • On-course opportunity to deliver training with evaluation to help with training development

What's the Situation

Half day / One Day / Virtual

In this session we’ll explore Situational Leadership as an adaptive leadership style. It’s about choosing the leadership style that best fits the individuals goals and circumstances.

Learning Outcomes

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles in line with situational leadership
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation

Workplace Wellbeing

Half day / One day / Virtual

This session looks at how you can reap the rewards of investing time into team wellbeing. It looks at key wellbeing factors and offers ideas and solutions to create a lasting positive, healthy working environment.

Learning Outcomes

  • Understand what Mental Health is
  • Explore what stigma is and how to challenge it
  • Understand mental health conditions and what to look out for
  • Learn how to start a supportive conversation, listen and signpost
  • Learn how to handle suspected serious conditions
  • Explore how to proactively create a positive wellbeing environment
  • Become familiar with the five steps to mental wellbeing

The ‘I’ in Team (DiSC)

Half day / One day / Virtual

Do some individuals find it difficult to understand the way that others work, when it’s different to their own way of working?

Do you find that some team members clash with others?

This personal assessment provides individual profiles used to facilitate exploration of the different personality and behavioural traits within a team. It develops understanding, team synergy, effectiveness and productivity.

Learning Outcomes

  • Increase self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems
  • Improve working relationships by recognising the communication needs of team members
  • Facilitate better teamwork and productive conflict
  • Develop stronger sales skills by identifying and responding to customer styles
  • Manage more effectively by understanding the dispositions and priorities of employees and team members

Work Smart Not Hard

Half day / One day / Virtual

At a time where work environments are becoming less structured and more agile, how can you maximise the effectiveness of yourself and your team?

This session looks at best practice in the areas of remote working, cross-functional working, time planning, prioritisation, organisation and communication. It’s packed with practical tips to enable a positive work-life balance.

Learning Outcomes

  • Understand how to work and communicate remotely but effectively
  • Understand how to maximise productivity though time planning and prioritisation
  • Understand how to get the most out of working as a cross-functional team
  • Learn basic project management techniques to enable a structured approach to a working day
  • Learn about basic technology support tools that help productivity, such as Microsoft Office and text expanders

People Perfect

Half day / One day / Two days / Vitrual

Are your leaders building high flying teams?

Are they truly authentic leaders?

This session helps leaders understand what motivates their team, how to build trust, maximise productivity and effectiveness and navigate change effectively.

Learning Outcomes

  • Understand employees’ hierarchy of needs
  • Assess their current level of authenticity and the trust team members have in them, and where their opportunities are
  • Learn how to set goals and delegate effectively to ensure a positive end result
  • Understand the change curve and how to use it to manage change in the team with minimum disruption
  • Understand the different attributes of a leader (leader, coach, manager) and how to balance them

The Modern Leader

One day / Two days / Virtual

The world of work is changing. Have your leaders adapted to not only survive but to be ahead of the curve?

This insightful course looks at the challenges of the modern-day workplace. It explores agile leadership and empowering teams to act quickly and take accountability, as well as managing remote teams, team wellbeing and developing emotional intelligence as a critical skill for today’s leaders.

Learning Outcomes

  • Understand agile leadership and how to create the right environment for teams to thrive
  • Identify what emotional intelligence is and how to apply it within the workplace
  • Understand the concept of resilience and its impact on the workplace
  • Understand what team wellbeing means with regards to the modern-day workplace
  • Understand effective behaviours to manage and lead remote teams