I’ll let you in to a little secret…

… A ‘Day in the Life’ is our special ingredient to designing and delivering effective learning and development programmes! 

But what exactly does this mean?

Essentially, a Day in the Life involves our training team spending time in the work environment of your end users. We observe, participate, and immerse ourselves in their daily routines. By doing this, we ensure that our training is not just relevant but truly impactful.

We’re firm believers in the power of understanding our clients’ environments, inside and out, before we create long-term training programmes and content.

This isn’t just a theoretical exercise, in the past our team members have rolled up their sleeves, donned hard hats, slipped into hair nets, and stepped into the shoes of the people we’re here to help. From learning betting odds at Ladbrokes to mastering travel currencies at TUI, we’ve been there and done that.

And trust us, it makes all the difference.

 

Why is it so impactful?

 

  1. Empathy and understanding

There’s no substitute for first-hand experience. By spending a day in the life of the end users, our trainers get a genuine feel for the daily grind, the challenges, and the little victories that make up their workday. This hands-on approach lets us see beyond job descriptions and understand the reality of their roles.

  1. Builds rapport

Imagine stepping into a training session where the trainer already knows your name, understands the lingo, and has a clear grasp of what your day entails. That’s the kind of rapport we aim to build. It breaks down barriers, making learning more interactive and engaging right from the start.

  1. Identifies pain points and successes

By observing and engaging with employees, we pinpoint exactly where frustrations lie and what processes are already working well. This direct insight allows us to tailor our programmes to address specific challenges and reinforce existing strengths.

  1. Tailored solutions

Understanding the specific environment and culture of the workplace allows us to develop customised solutions that fit seamlessly into the existing workflow. This ensures that our training programmes are not only relevant but also easily implementable.

  1. Increased engagement

When employees see that trainers have taken the time to understand their roles, they are more likely to be engaged and receptive to the training. This leads to better participation and higher retention rates.

  1. Improved communication skills

Our trainers gain insights into the communication styles and preferences within the workplace, enabling us to adapt our delivery to better suit the audience. This leads to more effective communication and understanding during training sessions.

  1. Strengthening company culture

By immersing ourselves in the company’s environment, we gain a deeper appreciation for the company culture. This helps us design programmes that reinforce and strengthen the existing culture, fostering a sense of unity and purpose among employees.

  1. Boosting morale

When employees see that their company invests in training that truly understands their daily challenges, it boosts their morale. They feel valued and appreciated, which can lead to increased job satisfaction and productivity.

  1. Fostering innovation

By understanding the workflow and challenges from the ground up, we can identify opportunities for innovation and process improvement. This fresh perspective can lead to creative solutions that might not have been considered otherwise.

  1. Continuous improvement

By revisiting the workplace periodically, we can gather ongoing feedback and make continuous improvements to the training programmes. This dynamic approach ensures that the training remains relevant and effective over time.

 

Some of our past adventures…

 

Five Guys: Our team donned aprons and hair nets to work alongside the crew. We flipped burgers, prepared fries, and got a taste of the high-energy environment that defines Five Guys. This experience was crucial in creating training that resonates with their dynamic team.

Tony working in the kitchen of a Five Guys restaurant, wearing full uniform. He's smiling at the camera while preparing potatoe's.
Tony working in the kitchen of a Five Guys restaurant, wearing full uniform. He’s smiling at the camera while preparing potatoes.

 

TUI: Immersing ourselves in the world of travel agents, we tackled travel currencies and customer service quirks. This groundwork was essential to design training that supports TUI staff in delivering top-notch customer experiences.

 

Entain: We stepped into Ladbrokes and Coral betting shops, learning about betting odds and the fast-paced environment. This insight helped us craft focused, relevant training content that hits the mark for the chain of shop employees.

 

RED Construction: Equipped with hard hats and safety boots, we ventured onto one of their London building sites. Understanding the unique demands of construction work allowed us to create the EmpoweRED programme, tailored to the specific needs of their workforce.

Rich in a hard hat and RED Construction high vis, on-site in a building. He's with a team member who is showing him around.
Rich in a hard hat and RED Construction high vis, on-site in a building. He’s with a team member who is showing him around.

 

As the L&D lead at RED noted,

“The day in the life visit from Richard Jennings has been a game changer for our EmpoweRED programme. Having a trainer who not only understands the cohort but the business and company they work for, has made the programme more focused. Thank you.”

 

Ready to make a difference?

At PeopleUnboxed, we love getting out there and experiencing your world first-hand.

These immersive experiences are not just beneficial – they’re essential to creating training programmes that truly make a difference.

So, if you’re ready to unbox your team’s potential with training that’s grounded in real-world insights, we’re here to help! Get in touch: tony@peopleunboxed.co.uk or drop me a message on LinkedIn.

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Learning Outcomes

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