Leadership Programme The future of Five Guys QC Programme.

Leadership Programme
The future of Five Guys
QC Programme.

The challenge.

This programme was part of the overall curriculum design, aimed at the ‘QC’ or Quality Checker role. Prior to this programme being developed, Crew Members were moved into a new position without any relevant training and expected to be able to manage people and crew stations. It was identified that a formal learning intervention was required to build competence and confidence during this transition, and also to redefine this role as the ‘backbone’ of instore training

500
100 stores

The solution.

20-minute bespoke elearning module and a learner workbook to be used side-by-side to help them understand their new role, learn new skills and practice applying them over a period of several weeks

Coach guide for the restaurant management team, to enable them to effectively provide ongoing support for their learners

The results.