Off-the-shelf eLearning course library.

✔ Fully compatible with your LMS and SCORM compliant
✔ Flexible pricing plans to suit you
✔ Choose from our whole library or a selection of modules to fit your requirements and budget

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Absence Management

This session delves into strategies for handling short-term absences, conducting return-to-work interviews, and addressing the challenges associated with long-term absences – all geared towards empowering your team and ensuring a positive workplace culture.

Learning objectives

  • Effective communication of sickness absence policy, including notification procedures
  • Understanding when sick absence becomes an issue
  • How to manage short-term absence
  • Learn how to create and implement a return-to-work interview structure
  • Develop ideas around managing long-term absence

Accessibility

Accessibility is about making information, products, and systems usable for disabled people and everyone. We all have a role to play when it comes to accessibility and making the world a more inclusive place. This course helps you to consider what steps you need to take to work towards an accessible culture within the workplace and beyond.

Learning objectives

  • Understand what accessibility is and why it is so important
  • Recognise that we all have a role to play when it comes to accessibility
  • Understand what makes information, products and systems accessible
  • Understand the importance of disclosure
  • Explore how to not just open doors with regards to accessibility, but keep them open

Bagging Buy-In

This session will help define accountability, how it impacts working practice and how to gain buy-in from the entire team.

Learning objectives

  • Understand the difference between responsibility and accountability
  • Determine the powerful and powerless behaviours that can impact accountability
  • Foster an accountable mindset through the team
  • Explore various tools and ways of working to support accountability

Foundational AI

This session is designed for business leaders, managers and employees who want to understand the fundamentals of Artificial Intelligence, address common misconceptions and fears, and explore how AI can strategically transform your organisation.

The session will demystify AI concepts, emphasise responsible adoption, and showcase ways to use AI to stay competitive in today’s rapidly evolving landscape.

Learning objectives

  • Demystify core foundational AI concepts in a clear, non-technical manner.
  • Identify and address common fears and concerns surrounding AI, particularly regarding safety, ethics and job impact.
  • Recognise the importance for businesses to adopt AI for sustained growth and innovation.
  • Explore practical, real-world applications of AI across various business functions.
  • Brainstorm initial opportunities for integrating AI within the organisation.

Allergen Awareness

This allergens awareness module will improve your knowledge of food contamination, hygiene and allergens, as well as explaining labelling legislation around Natasha’s law.

Learning objectives

  • Gain an understanding of what allergens are
  • Identify the difference between allergies and intolerances
  • Understand the 14 allergens, and what foods they appear in
  • Understand Natasha’s Law and the importance of labelling
  • Raise awareness of the legal implication of allergen labelling
  • Be able to spot the signs of an allergic reaction, and how to deal with it

Anti-Bribery

Bribery isn’t always about money, but no matter what’s promised, ten years in prison isn’t worth it. This course will help you spot attempts at bribery and what to do if someone tries to bribe you.

Learning objectives

  • Identify the four main offences
  • Identify the impact of the Act in the workplace
  • Recognise the offences and the consequences of non-compliance
  • Identify the actions that employees and organisations must take in order to comply with it

Anti-Money Laundering

This Anti-Money Laundering module will provide you with the key skills you need to recognise money laundering taking place and what action to take if witnessed.

Learning objectives

  • Identify what money laundering is and how it works
  • Identify the role of the Financial Conduct Authority (FCA), the National Crime Agency (NCA) and the Money Laundering Regulations of 2007
  • Identify what behaviours may indicate money laundering activity
  • Identify what actions are expected of staff to prevent money laundering
  • Identify what you can and can’t do when you have identified suspicious behaviour

Assertive Attitude

In this session we’ll explore what it really means to be self-confident and assertive within the workplace, allowing you to express yourself effectively and stand up for your point of view in a respectful and professional manner.

Learning objectives

  • Understand what assertiveness is and how it links to self-confidence
  • Understand how to adapt your passive or aggressive mindset
  • Explore positive intelligence and imposter syndrome
  • Recognise what assertive communication looks like
  • Know how and when to say ‘no’

Resilience Brilliance

This course looks at how resilience helps us maintain balance in our lives during stressful times, and provides practical tips to use.

Learning objectives

  • Understand how to manage emotions to aid resilience
  • Learn how to stay positive in stressful and testing moments
  • Explore strategies to focus on the things that matter
  • Recognise how to build agility in the face of change
  • Become comfortable dealing with uncertainty

Building Belief

In this session we’ll explore how to build self-confidence, enabling us to be authentic, to believe in ourselves, and to embrace positivity.

Learning objectives

  • Explore positive intelligence (PQ) and recognise negative self-talk
  • Identify our own personal mindset saboteurs and how to challenge them
  • Understand imposter syndrome and how to challenge it
  • Learn how to reframe negative emotions into a personal choice
  • Learn how to develop a growth mindset and the associated behaviours

Change It Up

Change is the only constant in life and this insightful session helps us to strategically look at change. We’ll explore how to manage and overcome the barriers and challenges associated with an ever changing working environment.

Learning objectives

  • Understand why change is important in a 21st century workplace
  • Recognise the change management curve in action and the emotional process behind it
  • Explore Lewin’s Freeze, Change, Unfreeze Model
  • Discover how to handle any resistance to change
  • Learn how to make change stick

Coaching Culture

This course explores the power of coaching in building confidence and accountability in individuals.

Learning objectives

  • Understand the difference between training, coaching and mentoring
  • Determine the benefits of effective coaching and identify when to use it
  • Discover techniques to help when listening and questioning
  • Practice applying the GROW model for coaching conversations
  • Explore how to practise in-the-moment coaching techniques

Complaints to Connections

Complaints can happen in any business, and it’s essential that you know how to handle them effectively. Whether your complaint is over the phone, via email, on social media, or made in person, this course will give you the skills you need to handle and resolve complaints successfully.

Learning objectives

  • Recognise that how complaints are handled impacts the brand
  • Recognise the need to be human and demonstrate empathy in customer interactions
  • Learn how to structure a difficult conversation
  • Take accountability in finding a solution that works for the customer
  • Recognise complaints as a second opportunity to impress the customer and turn the situation around
  • Understand the need to investigate complaints to prevent reoccurrences

See What You Say

This course looks at how to communicate effectively from the point of view of both the sender and receiver. It covers body language, building rapport, levels of listening, questioning techniques and other practical tips.

Learning objectives

  • Understand the stages of the communication cycle and what to consider at each stage
  • Recognise the impact of words, tone of voice, and body language on how your message is received
  • Explore different communication styles and how to maximise impact with each
  • Explore the Five Levels of Listening and how to listen empathically
  • Understand different question types and when to use them

Conflict Confidence

This course will explore how and why we each approach conflict differently. It will provide techniques to assist with the preparation and delivery of challenging conversations.

Learning objectives

  • Recognise the value of positive conflict
  • Learn what our chimp brain is and what triggers us
  • Complete a self-assessment to identify our natural reaction to conflict
  • Learn how to structure a difficult conversation
  • Learn how to challenge assertively

Dynamic Development

This course looks at how to create a blended development plan and the importance of aligning career ambitions and organisational goals, in order to achieve maximum impact.

Learning objectives

  • Discover how a career statement is created
  • Identify personal strengths and opportunities – functional and behavioural
  • Prioritise development opportunities based on organisational and the individual needs
  • Create blended (70/20/10) development plans
  • Learn how to write dynamic plans and how to keep them alive

Cultural Intelligence

In this session we’ll explore the skills and knowledge needed to allow you to work effectively in culturally diverse situations. Cultural Intelligence (CQ) will give you the capability to cross boundaries and prosper in multiple cultures.

Learning objectives

  • Understand what is meant by culture
  • Explore the CQ model and its three stages
  • Build cultural awareness and recognise cultural differences
  • Demonstrate culturally inclusive behaviours and challenge unacceptable ones
  • Learn how to create a more diverse and inclusive culture

Customer Centric

Customers are at the heart of every business, so it’s critical that our teams know how to take care of them. This course will focus on processes and behaviours that maximise the customer experience and build customer loyalty.

Learning objectives

  • Understand what impacts the customer experience and how to measure it
  • Develop a customer focused mindset
  • Discover the importance of effective communication
  • Be able to handle complaints and difficult conversations effectively
  • Understand how to measure our success

The Art of Delegation

This course looks at the skills and techniques needed to delegate effectively. It’s not just about getting the job done, but giving your team more confidence, making them feel important and letting them show what they are capable of.

Learning objectives

  • Recognise the difference between delegation and allocation
  • Understand the different levels of delegation
  • Consider the factors that impact who and what to delegate
  • Explore effective delegation techniques
  • Learn how to give effective feedback on completed tasks

Magic Meetings

We’ve all been to meetings that have been ineffective or didn’t even require our attendance! This workshop explores how to make the most of your meetings, with great preparation, execution and closing that will ensure you come away with clear actions that will make a measurable difference.

Learning objectives

  • Understand how to prepare effectively, including the agenda and environment
  • Learn how to chair meetings and set effective ground rules
  • Recognise effective communication methods that encourage participation
  • Look at problems and challenges systematically and understand how to make decisions accordingly
  • Understand how to manage a range of personalities in the room to get the best out of everyone
  • Explore how to close down a meeting with clear actions and participant commitment

Effective Recruitment

This session guides you through the intricacies of hiring with a focus on defining aims, mastering interview techniques, fostering inclusion and accessibility, and navigating the delicate process of accepting and rejecting candidates – all to elevate your recruitment game and make a lasting impact on your team.

Learning objectives

  • Explore the whole hiring process from skills, values, to timing and legal requirements
  • Understand how to offer opportunities to internal and external people
  • Develop different but effective interview techniques
  • Explore inclusion and accessibility, and how to avoid discrimination
  • Learn best practises for accepting and rejecting applicants

Emotional Intelligence

Arguably one of the most important skills to possess in modern teamship and leadership. This course will uncover the science behind Emotional Intelligence (EQ) and explore how to recognise and manage our own emotions and empathise with others to enhance relationships.

Learning objectives

  • Understand the human brain and chimp brain and how they impact us emotionally
  • Recognise how personal values and emotional triggers play a role
  • Understand Positive Intelligence (PQ) and manage saboteurs
  • Determine your emotional state and how to manage it
  • Understand how to show empathy and understanding of others
  • Learn how to improve working relationships

All Inclusive

This course will introduce you to the principles of a diverse and inclusive workplace. You’ll explore the benefits of Equality, Diversity & Inclusion (ED&I), your legal requirements, how to recognise and challenge bias, and how to create an inclusive culture.

Learning objectives

  • Understand the difference between equality, diversity and inclusivity
  • Learn the protected characteristics and our legal requirements
  • Recognise discrimination, bullying and harassment
  • Understand what unconscious bias is and how to challenge our own
  • Learn how to challenge unacceptable behaviours in others
  • Explore how to create a more diverse and inclusive culture

Train the Trainer

This course helps new or developing trainers to build their confidence and skills when it comes to training. Following the four steps of training; design, develop, deliver and evaluate, it allows delegates to conduct a needs analysis, understand different learning styles and perfect their training style, no matter their experience or role.

Learning Outcomes

  • Understand the role of the trainer and the training that they are delivering
  • Identify different learning processes that can be applied to training
  • Learn how to effectively design and develop training tailored to the needs of the learner
  • Understand different training delivery methods and how to present with confidence
  • On-course opportunity to deliver training with evaluation to help with training development

Fire Safety

This course will teach you all you need to know about workplace fire safety and prevention.

Learning objectives

  • Identify potential fire hazards at work
  • Understand the elements of the fire triangle
  • Learn how to take precautions and your responsibilities around fire safety
  • Learn about completing a fire risk assessment
  • Look at identifying and using different fire extinguishers

GDPR

When handling personal information companies need to feel confident they are doing it right. The GDPR module will help you to understand the EU General Data Protection Regulation, which governs how personal information must be handled.

Learning objectives

  • Define Personal Information and understand how organisations must control and process people’s personal data
  • Understand the changes to the rights of the individual incorporated into the GDPR
  • Recognise the importance of consent and how individuals are protected in the GDPR
  • Understand the governance structures organisations are required to put in place to comply with GDPR

The Power of Giving

This session looks at what makes feedback effective and how to deliver it in a way that will drive positive behavioural change and lasting improved performance. 

Learning objectives

  • Understand the purpose and benefits of giving honest feedback
  • Recognise what effective feedback looks like and how to avoid common mistakes
  • Explore how to achieve a healthy balance of developmental and motivational feedback
  • Use the AID feedback model to ensure your feedback is constructive and has a positive impact
  • Understand how to create a feedback culture, where people recognise feedback as a gift and not criticism

Goal Getter

Goals, objectives and actions are at the core of everything we do. But how well we plan and execute these has a direct relationship on an organisation’s performance. This workshop will provide tips and structure to effective goal setting and action planning.

Learning objectives

  • Understand how goals, objectives and actions work together
  • Learn how to set SMART goals and objectives
  • Write an action plan and explore how to determine the what, who, when and how
  • Understand how to execute the action plan effectively using the team
  • Explore the Plan, Deliver, Review process to ensure future success

Health & Safety – Preventing Injuries at Work

More than half a million people suffer from an injury in the workplace every year, many of these are fatal. This course is designed to prepare you with the knowledge you need to prevent these accidents from happening in your workplace.

Learning objectives

  • Learn about Display Screen Equipment (DSE) set-up
  • Identify the risk around slips, trips and falls
  • Learn how to avoid manual handling injuries
  • Understand the Control of Substances Hazardous to Health (COSHH)
  • Investigate and manage the risk of workplace transport

Handling Grievances

This course looks to provide a comprehensive exploration of the aims of addressing workplace grievances, identifying various types, mastering effective resolution techniques, and navigating the appeal process – all designed to empower your team and foster a harmonious workplace.

Learning objectives

  • Recognise the different types of grievance
  • Explore how to approach and handle a grievance
  • Learn how to manage an appeals process

Induction & Onboarding

This course guides you through the essentials of a seamless induction process, building a culture centred on psychological safety, wellbeing, and values, ensuring a smooth transition in the initial days and weeks, and conducting effective probationary reviews – all geared towards shaping a positive and impactful onboarding experience for your team.

Learning objectives

  • Understand why effective induction and onboarding matters
  • Explore what onboarding involves
  • Explore the induction process
  • Understand the four stages of psychological safety
  • Recognise how you can support your people
  • Learn how to deliver a two-way probationary review using effective questions

Influence Without Authority

This course looks at the factors that help to build trust and influence others effectively. It will cover practical tips to develop your influencing and communication style.

Learning objectives

  • Understand the journey of influence, starting with the why message
  • Recognise the different factors that influence others and identify how and when you can use these
  • Develop skills to build rapport and trust
  • Learn to manage stakeholders to enhance your circle of influence
  • Develop your influencing communication style
  • Learn techniques for influencing upwards

Innovation Inspiration

This course will genuinely transform the way you and your teams approach business challenges and opportunities, helping you to think outside the box to find new solutions rather than the “same old” safe ones.

Learning objectives

  • Recognise what stops us thinking outside the box    
  • Explore the creativity continuum: Generate, Evaluate, Execute
  • Develop skills needed for effective brainstorming   
  • Explore various creative thinking techniques
  • Learn how to foster an environment that encourages a creative culture
  • Understand what a creative environment is and the blockers to this

Follow My Lead

Designed for new and existing managers, this session looks at leadership fundamentals and how to achieve the task, whilst getting the most out of both your team and the individual.

Learning objectives

  • Understand what makes a great leader
  • Define your leadership aspirations and identify current opportunities
  • Recognise the difference between management and leadership behaviours
  • Become familiar with the new psychology of leadership
  • Understand Hershey & Blanchard’s Situational Leadership model and how to use it to tailor your approach

Introduction to Neurodiversity

Neurodiversity is the concept that all humans vary in terms of our neurocognitive ability. Everyone has both talents and things they struggle with. This course will explore neurodiversity, helping you and your workplace to be more Inclusive and understand the competitive advantage when neurodivergent people are in the right environment.

Learning objectives

  • Understand what neurodiversity is and why it is important within the workplace
  • Explore the different neurodivergent profiles
  • Understand how to create a neuro-inclusive workplace

Leading Investigations

This course dives into the nuances of distinguishing between misconduct and gross misconduct, handling paid suspension scenarios, preparing for thorough investigations, and structuring effective interviews – empowering you to navigate workplace challenges with integrity and leadership prowess.

Learning objectives

  • Learn the differences between misconduct and gross misconduct
  • Explore when a paid suspension should be implemented
  • Understand what the aims are of investigations
  • Learn how to create an investigation checklist

Leading Mental Health and Wellbeing

This course helps Managers to identify mental health concerns, support team members, and foster an environment of wellbeing.

Learning objectives

  • Explore the stigma around mental health and how to challenge it
  • Become familiar with some mental health conditions and what to look out for
  • Learn how to start a supportive conversation, listen and signpost
  • Explore how to proactively create a positive wellbeing environment

Level 1 Food Safety & Hygiene for Catering

This course will teach you about food safety and hygiene in the workplace as well as improving your knowledge on food contamination, hygiene and allergens.

Learning objectives

  • Recognise the sources and risks to food safety from contamination and cross-contamination to include microbial, chemical, physical and allergenic hazards
  • Identify how to deal with food spoilage including recognition, reporting and disposal
  • Understand safe food handling practices and procedures for storing, preparing, cooking, chilling, reheating, holding, serving and transporting food
  • Recognise the importance of temperature controls when storing, preparing, cooking, chilling, reheating, holding, serving and transporting food
  • Identify stock control procedures including deliveries, storage, date marking and stock rotation

Managing Disciplinaries

This course guides you through the discipline flow, adeptly handling disciplinary hearings, understanding the burden of proof, and mastering the art of documenting crucial conversations – empowering you with the skills to navigate disciplinary processes effectively and ensure a fair and just workplace.

Learning objectives

  • Understand the real meaning of discipline
  • Recognise fair reasons for dismissal
  • Determine the burden of proof
  • Explore how to document conversations

Managing Performance

This course provides insights into optimising the performance process, fine-tuning calibration and talent pipelines, effectively addressing under-performance, and implementing impactful Performance Improvement Plans – equipping you to lead your team to greater heights and make a positive impact on overall workplace productivity.

Learning Outcomes

  • Explore the performance process
  • Determine the calibration process and talent pipelines
  • Understand the scope of appraisal meetings and how to conduct them effectively
  • Recognise the signs of a “poor performer”
  • Learn tools for correcting behaviours
  • Understand how to create and implement impactful Performance Improvement Plans

Remote Control

This course will help you to understand the challenges of managing a remote or hybrid team. It will focus on building accountability without micro-managing, and supporting collaborative working across the team. 

Learning objectives

  • Learn how to create an accountable mindset
  • Focus on output not hours
  • Explore how to demonstrate trust and empowerment
  • Understand how to give effective feedback and challenge performance assertively
  • Explore how to encourage team collaboration and utilise collaboration tools

Stakeholder Savvy

Fully engaging stakeholders can often be the key to success. In this course you’ll learn how to identify the right stakeholders, discover a matrix to help you determine how to manage stakeholder relationships, and pick up some core communication skills to help you persuade, influence and negotiate effectively.

Learning objectives

  • Understand what stakeholders are and who yours currently are
  • Create a stakeholder map and decide how to manage each stakeholder
  • Understand how to enhance your stakeholder relationships
  • Explore ways to persuade, influence and negotiate with your stakeholders
  • Understand how to effectively network to nurture and expand your stakeholder map

Peak Performance

Performance management isn’t something you bring out to deal with underperformance. This course looks at the entire performance and development process and how to use each step effectively to improve the performance across your team.

Learning objectives

  • Understand the performance and development process and the steps within
  • Learn how to have an effective career conversation
  • Understand how to cascade company goals down to teams and individuals
  • Recognise how to set clear goals and objectives using SMART
  • Explore the blended components that help to create an effective personal development plan
  • Explore how to keep the full process alive through effective feedback and regular 1-to-1s

Menopause Awareness

8 in 10 women will experience noticeable symptoms associated with menopause and these symptoms can have a detrimental impact on their work and personal life.

This course will help you develop an understanding of menopause and its potential impact in the workplace and beyond, giving you the confidence to support a person experiencing menopause.

Learning objectives

  • Understand what menopause is
  • Recognise signs, symptoms and the treatment available
  • Become familiar with menopause and the law
  • Understand how to create a menopause friendly workplace

Mental Health

This course looks at mental health and how you can recognise the signs of poor mental health, offer help, and guide those around you who need support towards professional assistance.

Learning objectives

  • Understand what mental health is
  • Explore what stigma is and how to challenge it
  • Be familiar with some mental health conditions and what to look out for
  • Learn how to start a supportive conversation, listen and signpost

Modern Slavery

This is not a journey into the distant past, but a plunge into the often-unseen realities of the present. Millions of people around the world, even in developed nations like ours, are trapped in the clutches of this terrible crime. The impact can be devastating for the victims. 

This course will help increase awareness to help tackle the perpetrators of modern slavery as well as protecting the victims.

Learning objectives

  • Understand what is modern slavery and the prevalent types
  • Recognise the signs of modern slavery
  • Understand the barriers to reporting
  • Understand the reporting process

Motivation Masterpiece

The carrot and stick approach rarely works with modern day workforces. This course takes a deep look into modern day motivation and offers smart techniques to get the most out of your people.

Learning objectives

  • Explore the levels of Maslow’s hierarchy of needs 
  • Understand intrinsic vs extrinsic motivation
  • Explore how to tap into key intrinsic motivators such as autonomy, mastery and purpose
  • Recognise that motivation is unique to the individual and how to tailor accordingly

Deal or No Deal

This course will dive into the art of basic negotiation. It will focus on building relationships to achieve win-win scenarios rather than a hard sell or combative approach.

Learning objectives

  • Understand how to prepare effectively for a negotiation
  • Know your reservation and walk-away points and your BATNA
  • Recognise how to achieve a win-win outcome
  • Recognise the different negotiation styles and your preferred style
  • Understand how to handle objections and close effectively

A ‘Brand’ New You

Your personal brand and networking is the key to personal and business success. This course will look at the importance of stakeholder management, having a clear personal brand and how to solidify and expand your network.

Learning objectives

  • Understand what a personal brand is and the stages in developing yours
  • Discover your ‘why’ and formulate your personal brand statement
  • Understand and practice stakeholder management

Presentation Elevation

This course looks at presenting with impact, whether it’s 1-1 or large audiences. It introduces techniques on maximising self, managing nerves, connecting with the audience as well as creating impactful content. 

Learning objectives

  • Understand the importance of the aim of the presentation
  • Learn how to maximise self using your body language, voice and words
  • Understand how to manage nerves
  • Discover how to connect with the audience
  • Learn how to create content for presentations
  • Gain confidence in handling questions

ProfilesUnboxed

It is human nature that we just find some people easier to get along with than we do others.

Knowing and understanding the other people you work with is vital to being part of a team. 

This self-assessment will help you explore your own colour energies and understand how to adapt to others in your team, based on their own behavioural and communication preferences. 

Learning objectives

  • Identify your predominant profile, which is the starting point in determining the strengths you bring to your team
  • Discover your own social preferences via the self-assessment
  • Learn how other people like to be communicated with
  • Understand why we find it easier to work with some people than others
  • Explore when, why and how to flex your style

Project Power

This course explores project management as a powerful discipline that allows you to apply specific processes and principles to plan, execute and manage the way that new initiatives or changes are implemented within an organisation.

Learning objectives

  • Understand the four-stage project management lifecycle of initiating, planning, executing and closing
  • Recognise the common project management pitfalls
  • Understand how to create a business case
  • Explore how to engage effectively with stakeholders
  • Understand how to scope tasks, assign roles and keep things on track
  • Identify project risks and how to manage them
  • Understand how to close down a project and complete a post-project review

Psychological Safety

This course takes a deep dive into this modern workplace must, looking at how to create teams where members feel accepted, respected, and where they feel safe to be themselves, express their ideas and opinions openly, take risks and learn from their mistakes.

Learning objectives

  • Understand what psychological safety is and its importance in the modern workplace
  • Determine the impact of stress on performance
  • Explore the four stages of psychological safety: inclusion, learner, contributor, challenger
  • Understand the importance of flexible working environments and adapting to individual working styles
  • Learn how to create a culture of care and support employee resilience 
  • Explore authentic leadership, trust, and communication
  • Learn how to connect teams through collaboration and conscious inclusion

What's the Situation

This course will explore situational leadership as an adaptive leadership style. It’s about choosing the leadership style that best fits the individuals goals and circumstances.

Learning objectives

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles, based on directiveness and support
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation

Forming to Performing

Ever wonder what makes a team truly great? It doesn’t happen overnight and takes time for a new team to work to its full potential. This insightful and interactive course will explore the four stages of Tuckman’s model of team development, looking into what goes into creating a high performing team.

Learning objectives

  • Recognise the leader’s role in creating a genuine team
  • Understand Tuckman’s 4-stage model for nurturing a team to high performance
  • Reflect on which stage your team is at
  • Look into what goes into forming a new team
  • Understand what conflict or friction can occur within the storming phase
  • Explore the norming stage and how to achieve consistency
  • Understand how to move from good to great, and then stay there

Stand up to Sexual Harassment

On 26 October 2024 the new Worker Protection Act 2023 (Amendment of Equality Act 2010) came into force. This followed a government consultation in 2021, in which 54% of people indicated that they had experienced some form of harassment at work. This new legislation marks one of the most significant updates in more than a decade and signifies a notable shift in UK workplace discrimination laws.

The Act introduces a new legal obligation for employers  to take “all reasonable steps” to proactively prevent sexual harassment in the workplace. This “preventative duty” shifts beyond reacting to complaints and requires employers to take steps to prevent harassment from occurring in the first place. 

Learning objectives

  • Recognise the importance of a respectful and inclusive workplace
  • Understand what sexual harassment is and the impact 
  • Recognise sexual harassment in the workplace
  • Explore how to prevent and intervene
  • Explore how to create a speak up culture

Strategise for the Skies

This course develops a diagnostic mindset, focussing on analysis of the current business position to determine the priority objectives. It looks at root cause analysis to ensure lasting impact rather than simply treating the symptoms, and how to create and execute plans for business success.

Learning objectives

  • Recognise that having a growth and diagnostic mindset helps you to focus on the right things
  • Become familiar with the GAME model and how to use it to plan effectively
  • Explore the importance of gathering qualitative and quantitative data and how to best analyse it all
  • Learn how to effectively create goals, objectives and action plans
  • Understand how to execute and evaluate plans for future success

Time Poor No More

In a time poor world, this course will explore how to get the most out of your time at work, exploring techniques and tips on how to increase effectiveness and productivity across the team.

Learning objectives

  • Recognise how to prioritise tasks effectively
  • Understand time management techniques
  • Explore personal productivity – managing energy and time
  • Understand systems and tools for organising workload
  • Learn how to build accountability within the team

Culture Vulture

This course explores what we mean by organisational culture, the value of a positive working environment and understanding how our own values and behaviours can influence this.

Learning objectives

  • Recognise the basic needs of employees and the impact of your role as a leader
  • Understand your organisation’s values and mission
  • Define your own values and how these influence culture
  • Explore what culture means and what contributes to it
  • Discover what you want your organisational or team culture to be
  • Understand how to create an environment where people can thrive through psychological safety and trust

Workplace Wellbeing

This course looks at how you can reap the rewards of investing time into team wellbeing. It looks at key wellbeing factors and offers ideas and solutions to create a lasting positive, healthy working environment.

Learning objectives

  • Explore how to proactively create a positive wellbeing environment
  • Develop ideas around the five steps to mental wellbeing
  • The mental health continuum – a proactive approach
  • The do’s and don’ts of a mental health conversation
  • Leading team wellbeing

The 4Ps of Candid Conversations

eLearning

The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.

Learning Outcomes

  • Learn how to plan for a difficult or candid conversation so that both parties find it beneficial
  • Understand how to use the 4Ps to deliver a difficult message
  • Consider how this can help manage under-performance in a structured manner

Assertive Disagreement

eLearning

When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.

Learning Outcomes

  • Learn what assertiveness is
  • Learn a process to put your case across without getting emotional
  • Provide context for how to use the model in a real-world environment

Thomas-Kilmann Conflict Mode Instrument

eLearning

Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.

Learning Outcomes

  • Provide a starting point for your development
  • Identify your conflict handling style
  • Learn about the five conflict handling modes

AID Feedback Model

eLearning

Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.

Learning Outcomes

  • Learn a simple model for providing feedback
  • Identify your own role in each of the stages
  • Discover the benefits of creating a feedback culture

Action-Centred Leadership

eLearning

Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.

Learning Outcomes

  • Discover John Adair’s action-centred leadership model
  • Learn how to adapt the model for your own work situation
  • Investigate the danger of becoming out of balance

Question Types

eLearning

Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.

Learning Outcomes

  • Learn why asking the right question is at the heart of effective communication and information exchange
  • Discover why the right questions in a particular situation can improve a whole range of communication skills

Dr. Mehrabian’s Communication Model

eLearning

We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.

Learning Outcomes

  • Learn the impact of mixed messages when communicating
  • Understand that communication is a blend of words, body language and tone

Situational Leadership

This course will explore situational leadership as an adaptive leadership style. It’s about choosing the leadership style that best fits the individuals goals and circumstances.

Learning objectives

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles, based on directiveness and support
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation