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The 4Ps of Candid Conversations
eLearning
The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.
Learning Outcomes
Assertive Disagreement
eLearning
When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.
Learning Outcomes
Thomas-Kilmann Conflict Mode Instrument
eLearning
Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.
Learning Outcomes
AID Feedback Model
eLearning
Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.
Learning Outcomes
Action-Centred Leadership
eLearning
Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.
Learning Outcomes
Question Types
eLearning
Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.
Learning Outcomes
Dr. Mehrabian’s Communication Model
eLearning
We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.
Learning Outcomes
Situational Leadership
eLearning
Leaders need to tailor their approach based on the person they are coaching, their experience at the task and their level of enthusiasm for completing it.
The ability to adapt your leadership style to cater to different tasks and your people’s needs is called situational leadership.
Learning Outcomes