0203 633 6383
Facebook-f Linkedin-in Twitter

Ready to make a difference?

Book a free consultation.

For a free no-obligation consultation, or just to ask us a question, get in touch with us however you’d like. We’d love to hear from you.

Give us a call.

0203 633 6383

Drop us an email.

hello@peopleunboxed.co.uk

Book in a video chat.

Book video chat

2020-LearningAwards-Finalist_black

Or fill in the form.

I consent to PeopleUnboxed collecting and storing my data from this form. We won’t share your information with third parties. For more information see our Privacy & Cookie Policy.

PeopleUnboxed-logo

PeopleUnboxed Limited     |     0203 633 6383     |     hello@peopleunboxed.co.uk

Registered Office: 4th Floor, 18 St. Cross Street, London, EC1N 8UN

Linkedin-in Facebook-f Twitter
  • 2021 PeopleUnboxed Ltd

Company registration number: No. 11314151
VAT Number: 294 8653 48

Subscribe to our friends list.

For a little love and the latest news straight to your inbox.

Complaints Management

This course will give you an insight into the best way of handling and managing complaints as well as the opportunity to practice dealing with difficult situations.

Target Audience

This course is suitable for anyone working in a UK organisation, or a global organisation with a UK footprint, to ensure that new starters are compliant with the latest legislation.

Learning Outcomes

  • Identify a complaint
  • Identify effective techniques to deal with complaints
  • Identify and explore potential consequences of mishandled complaints
  • Identify the techniques and behaviours for managing conflict effectively
  • Identify the root cause of a complaint and state how to log it