Complaints Management

This course will give you an insight into the best way of handling and managing complaints as well as the opportunity to practice dealing with difficult situations.

Target Audience

This course is suitable for anyone working in a UK organisation, or a global organisation with a UK footprint, to ensure that new starters are compliant with the latest legislation.

Learning Outcomes

  • Identify a complaint
  • Identify effective techniques to deal with complaints
  • Identify and explore potential consequences of mishandled complaints
  • Identify the techniques and behaviours for managing conflict effectively
  • Identify the root cause of a complaint and state how to log it