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Leadership & Management

Chair and Lead Meetings
Chair & Lead Meetings
Communicate work
Communicate Work Related Information
Contribute to meetings in a business environment
Contribute to Meetings in a Business Environment
Develop working relationships with colleagues
Develop Working Relationships with Colleagues
Effective Decision Making
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Effective Decision Making
Effective Leadership
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Effective Leadership
Encourage Innovation
Encourage Innovation
Implement and Maintain Business Continuity plans and processes
Implement & Maintain Business Continuity Plans & Processes
Implement Change
Implement Change
Lead and Manage a Team
Lead & Manage a Team
Learning Cycle
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Learning Cycle
Manage Conflict within a team
Manage Conflict within a Team
Manage Individuals Development in the Workplace
Manage Individuals Development in the Workplace
Manage Individuals performance
Manage Individuals Performance
Manage personal and professional development
Manage Personal & Professional Development
Manage personal performance and development
Manage Personal Performance & Development
Manage Team Performance
Manage Team Performance
Participate in a Project
Participate in a Project
Principles of equality and Diversity in the workplace
Principles of Equality & Diversity in the Workplace
Principles of leadership and management
Principles of Leadership & Management
Principles of People Management
Principles of People Management
Principles of Team Leading
Principles of Team Leading
Problem Solving
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Problem Solving
Procure Products and Services
Procure Products & Services
Promote equality, Diversity and inclusion in the Workplace
Promote Equality, Diversity & Inclusion in the Workplace
Support Remote or Virtual Teams
Support Remote or Virtual Teams
Understanding Business
Understanding Business
Collaborate with other Departments
Collaborate with other Departments

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Chair & Lead Meetings

This course, created by the ILM, has been designed to help you chair and lead meetings to effectively get the most from them. 

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Clarify a meeting’s purpose
  • Understand how to get the most from a meeting
  • Set an agenda
  • Chair and lead a meeting
  • Keep the meeting on track
  • Keep everyone involved
  • Follow up on actions after the meeting

Communicate Work Related Information

This course, created by the ILM, has been designed to help you understand and choose the best way to effectively share information in the workplace.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the importance, principles and techniques of sharing work related information
  • Share information verbally and in writing
  • Choose the best method for communication

Contribute to Meetings in a Business Environment

This course, created by the ILM, has been designed to help you prepare for and participate effectively in meetings and make sure that you get the outcomes you want.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Prepare for meetings
  • Participate effectively in meetings
  • Get the best outcomes from your meetings

Develop Working Relationships with Colleagues

This course, created by the ILM, has been designed to help you understand effective team working, and how you can develop and maintain successful, collaborative working relationships.

Learning Outcomes

  • Develop and maintain working relationships to get the results you want
  • Understand the principles of effective team working
  • Collaborate to resolve problems

Effective Decision Making

This course will teach you the skills needed to reach the best possible decisions, improving your knowledge of the decision-making process to enable effective decision making in the workplace.

Target Audience

This course is suitable for any current manager or leader, or someone aspiring to move into this area of responsibility. This course was developed in the UK, although the core principles and guidelines can be applied in any country.

Learning Outcomes

  • Recognise when decisions need to be made and define their objectives
  • Select and use the most suitable decision-making tool for their needs
  • Identify methods for collecting information to inform decision making and identify bias
  • Identify the best ways to communicate the decision
  • Identify how to effectively review the decision

Effective Leadership

This course will improve your knowledge of leadership styles and their effect on teams.

Target Audience

This course is suitable for any current manager or leader, or someone aspiring to move into this area of responsibility. This course was developed in the UK, although the core principles and guidelines can be applied in any country.

Learning Outcomes

  • Recognise the difference between leadership and management
  • State the benefits and potential impact on individuals and performance of different leadership styles
  • Identify your own leadership style
  • Recognise motivation, delegation and empowerment in the context of leadership theory

Encourage Innovation

This course, created by the ILM, has been designed to help you generate and test innovative ideas in the workplace and then make them work.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Identify opportunities for innovation and improvement in the workplace
  • Generate and test ideas
  • Implement your ideas, considering risk and uncertainty

Implement & Maintain Business Continuity Plans & Processes

This course, created by the ILM, has been designed to help you plan and implement business continuity processes.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Plan the implementation of business continuity processes
  • Implement business continuity processes
  • Maintain the fitness for purpose of business continuity plans and processes

Implement Change

This course, created by the ILM, has been designed to help you manage changes in the workplace; understand change, make and implement a plan and then check it’s worked.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the principles of change management
  • Plan the implementation of change
  • Communicate effectively during change
  • Monitor your plan
  • Know how to manage the escalation process
  • Evaluate how well you have implemented the change plan

Lead & Manage a Team

This course, created by the ILM, has been designed to help you engage your team, manage their performance, spot and resolve problems, and support your whole team.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the benefits of engaged employees
  • Engage and support team members
  • Manage the whole team’s performance
  • Predict and deal with problems in the team
  • Align organisation, team, and individual objectives

Learning Cycle

This course, will teach you about the stages of the Learning Cycle, as well as providing you with insights into how you can apply the stages to your own learning and development projects.

Target Audience

This course is suitable for any current trainer, coach or mentor, or someone aspiring to move into learning and development. This course was developed in the UK, although the core principles and guidelines can be applied in any country.

Learning Outcomes

  • Identify what information to gather in order to properly identify learning needs and objectives
  • Recognise how to address individual learning needs and styles
  • Identify considerations that will help effectively plan a learning programme
  • List the factors that will make for the successful delivery of a learning programme
  • Identify strategies for effectively assessing learning outcomes and evaluating the learning programme

Manage Conflict Within a Team

This course, created by the ILM, has been designed to help you sustain your team’s performance by dealing with conflict, and save you time by reducing the potential for future conflict.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the principles of conflict management
  • Deal with conflict within a team
  • Establish the severity of conflict
  • Conflict resolution
  • Reduce the potential for conflict within a team

Manage Individuals Development in the Workplace

This course, created by the ILM, has been designed to help you carry out a performance appraisal, and support your team’s learning and development.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the purpose of a performance appraisal
  • Prepare for, and carry out a staff performance appraisal
  • Support your team’s learning and development
  • Identify ways to learn
  • Evaluate learning activities

Manage Individuals Performance

This course, created by the ILM, has been designed to help you improve an individual’s performance through delegation and objective setting.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand under performance
  • Understand your organisation’s policies on grievance, discipline and performance
  • Create an improvement plan
  • Delegate responsibilities
  • Develop and agree SMART objectives with a team member
  • Monitor their performance

Manage Personal & Professional Development

This course, created by the ILM, has been designed to help you understand and identify your own personal and professional development needs, as well as show you how to create and maintain your own development plan.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Identify your development needs through self-assessment
  • Create a personal development plan
  • Fulfil your development plan
  • Update your development plan using feedback from others

Manage Personal Performance & Development

This course, created by the ILM, has been designed to help you manage your own performance, understand your preferred learning style, plan your personal development, and make the best use of your time.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Manage your own performance at work       
  • Make better use of your time
  • Manage your workload
  • Identify your own development needs
  • Identify different approaches to learning
  • Plan your personal development
  • Identify sources and ideas for social and informal learning

Manage Team Performance

This course, created by the ILM, has been designed to help you understand how to manage performance and communication within your team, as well as allocate and quality assure their work.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand how to benchmark your team’s performance
  • Undertake a team audit
  • Understand the reasons for change in a team and how to adapt
  • Allocate and quality assure your team’s work
  • Successfully communicate within your team

Participate in a Project

This course, created by the ILM, has been designed to help you successfully participate in a project.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand how project management works
  • Understand project management terms

Principles of Equality & Diversity in the Workplace

This course, created by the ILM, has been designed to help you understand equality and diversity at work.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to understand:

  • The principles of equality and diversity in the workplace
  • The implications of UK equality legislation
  • Organisational standards and expectations for equality and diversity in the workplace

Principles of Leadership
& Management

This course, created by the ILM, has been designed to help you learn about leadership styles, making the right decisions, and using KPIs.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the roles and functions of management
  • Understand leadership styles and models
  • Adapt your leadership style
  • Understand performance measurement
  • Understand the importance and purpose of Key Performance Indicators
  • Define and solve problems
  • Make the right decisions

Principles of People Management

This course, created by the ILM, has been designed to help you understand the fundamentals of people management; from recruitment, to creating an effective team. Note: This course references UK legislation.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand the principles of workforce management
  • Understand equality, diversity and inclusion
  • Monitoring diversity
  • Benefits of a diverse workforce
  • Understand team building and dynamics
  • Understand performance management
  • Understand training and development
  • Understand reward and recognition

Principles of Team Leading

This course, created by the ILM, has been designed to help you understand what great leadership looks like, and how you can build, manage and motivate your team.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand leadership styles in an organisation
  • Build a team
  • Manage and set targets for a team
  • Understand how change affects a team
  • Motivate your team and understand the value of recognition

Problem Solving

This course will improve your problem solving techniques and enhance their effectiveness both in and outside of the workplace. 

Target Audience

This course is suitable for any current manager or leader, or someone aspiring to move into this area of responsibility. This course was developed in the UK, although the core principles and guidelines can be applied in any country.

Learning Outcomes

  • Define problems clearly to determine their nature and their effect on the organisation
  • Identify and interpret problem data to establish trends/patterns
  • Identify the root cause of a problem
  • Identify a strategy for implementing their solution
  • Recognise the impact of their solution to ensure the problem has been resolved effectively

Procure Products & Services

This course, created by the ILM, has been designed to help you understand the procurement process – it isn’t as complicated as you might think! Learn about ‘supply chains,’ ‘lean’ and ‘just-in-time.’

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand procurement
  • Understand the importance of procurement
  • Identify procurement requirements
  • Select suppliers
  • Buy products and services

Promote Equality, Diversity and Inclusion in the Workplace

This course, created by the ILM, has been designed to help you understand and identify your own personal and professional development needs, as well as show you how to create and maintain your own development plan.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand why equality, diversity and inclusion is important
  • Understand the benefits of a diverse team
  • Understand the organisational and personal aspects of equality, diversity and inclusion in the workplace
  • Support and manage a diverse team
  • Deal with discrimination in a team

Support Remote or
Virtual Teams

This course, created by the ILM, has been designed to help you manage and motivate a team you rarely, if ever, see.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Get to know your virtual or remote team
  • Assess what support your team needs
  • Provide support to your team
  • Make sure your team is working well together

Understanding Business

This course, created by the ILM, has been designed to help you understand organisations, the business environment, business planning and reporting.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to understand:

  • The business environment
  • The structure of organisations
  • Undertaking a SWOT analysis
  • Business planning
  • Business reporting
  • Management responsibilities

Collaborate with Other Departments

This course, created by the ILM, has been designed to help you understand organisations, the business environment, business planning and reporting.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand collaboration
  • Identify opportunities for interdepartmental collaboration
  • Achieve your goals using SLAs