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Leadership & Management

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Chair & Lead Meetings
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Communicate Work Related Information
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Contribute to Meetings in a Business Environment
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Develop Working Relationships with Colleagues
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Effective Decision Making
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Effective Leadership
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Encourage Innovation
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Implement & Maintain Business Continuity Plans & Processes
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Implement Change
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Lead & Manage a Team
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Learning Cycle
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Manage Conflict within a Team
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Manage Individuals Development in the Workplace
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Manage Individuals Performance
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Manage Personal & Professional Development
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Manage Personal Performance & Development
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Manage Team Performance
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Participate in a Project
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Principles of Equality & Diversity in the Workplace
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Principles of Leadership & Management
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Principles of People Management
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Principles of Team Leading
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Problem Solving
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Procure Products & Services
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Promote Equality, Diversity & Inclusion in the Workplace
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Support Remote or Virtual Teams
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Understanding Business
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Collaborate with other Departments

Participate in a Project

This course, created by the ILM, has been designed to help you successfully participate in a project.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand how project management works
  • Understand project management terms

Principles of Equality & Diversity in the Workplace

This course, created by the ILM, has been designed to help you understand equality and diversity at work.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to understand:

  • The principles of equality and diversity in the workplace
  • The implications of UK equality legislation
  • Organisational standards and expectations for equality and diversity in the workplace

Principles of Leadership
& Management

This course, created by the ILM, has been designed to help you learn about leadership styles, making the right decisions, and using KPIs.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand the roles and functions of management
  • Understand leadership styles and models
  • Adapt your leadership style
  • Understand performance measurement
  • Understand the importance and purpose of Key Performance Indicators
  • Define and solve problems
  • Make the right decisions

Principles of People Management

This course, created by the ILM, has been designed to help you understand the fundamentals of people management; from recruitment, to creating an effective team. Note: This course references UK legislation.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand the principles of workforce management
  • Understand equality, diversity and inclusion
  • Monitoring diversity
  • Benefits of a diverse workforce
  • Understand team building and dynamics
  • Understand performance management
  • Understand training and development
  • Understand reward and recognition

Principles of Team Leading

This course, created by the ILM, has been designed to help you understand what great leadership looks like, and how you can build, manage and motivate your team.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand leadership styles in an organisation
  • Build a team
  • Manage and set targets for a team
  • Understand how change affects a team
  • Motivate your team and understand the value of recognition

Problem Solving

This course will improve your problem solving techniques and enhance their effectiveness both in and outside of the workplace. 

Target Audience

This course is suitable for any current manager or leader, or someone aspiring to move into this area of responsibility. This course was developed in the UK, although the core principles and guidelines can be applied in any country.

Learning Outcomes

  • Define problems clearly to determine their nature and their effect on the organisation
  • Identify and interpret problem data to establish trends/patterns
  • Identify the root cause of a problem
  • Identify a strategy for implementing their solution
  • Recognise the impact of their solution to ensure the problem has been resolved effectively

Procure Products & Services

This course, created by the ILM, has been designed to help you understand the procurement process – it isn’t as complicated as you might think! Learn about ‘supply chains,’ ‘lean’ and ‘just-in-time.’

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

  • Understand procurement
  • Understand the importance of procurement
  • Identify procurement requirements
  • Select suppliers
  • Buy products and services

Promote Equality, Diversity and Inclusion in the Workplace

This course, created by the ILM, has been designed to help you understand and identify your own personal and professional development needs, as well as show you how to create and maintain your own development plan.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand why equality, diversity and inclusion is important
  • Understand the benefits of a diverse team
  • Understand the organisational and personal aspects of equality, diversity and inclusion in the workplace
  • Support and manage a diverse team
  • Deal with discrimination in a team

Support Remote or
Virtual Teams

This course, created by the ILM, has been designed to help you manage and motivate a team you rarely, if ever, see.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Get to know your virtual or remote team
  • Assess what support your team needs
  • Provide support to your team
  • Make sure your team is working well together

Understanding Business

This course, created by the ILM, has been designed to help you understand organisations, the business environment, business planning and reporting.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to understand:

  • The business environment
  • The structure of organisations
  • Undertaking a SWOT analysis
  • Business planning
  • Business reporting
  • Management responsibilities

Collaborate with Other Departments

This course, created by the ILM, has been designed to help you understand organisations, the business environment, business planning and reporting.

Target Audience

Aspiring and practising managers and leaders, especially at team leader and supervisor levels.

Learning Outcomes

This course will develop techniques and behaviours that will help you to:

  • Understand collaboration
  • Identify opportunities for interdepartmental collaboration
  • Achieve your goals using SLAs

The 4Ps of Candid Conversations

eLearning

The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.

Learning Outcomes

  • Learn how to plan for a difficult or candid conversation so that both parties find it beneficial
  • Understand how to use the 4Ps to deliver a difficult message
  • Consider how this can help manage under-performance in a structured manner
15 Minutes

Assertive Disagreement

eLearning

When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.

Learning Outcomes

  • Learn what assertiveness is
  • Learn a process to put your case across without getting emotional
  • Provide context for how to use the model in a real-world environment
15 Minutes

Thomas-Kilmann Conflict Mode Instrument

eLearning

Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.

Learning Outcomes

  • Provide a starting point for your development
  • Identify your conflict handling style
  • Learn about the five conflict handling modes
15 Minutes

AID Feedback Model

eLearning

Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.

Learning Outcomes

  • Learn a simple model for providing feedback
  • Identify your own role in each of the stages
  • Discover the benefits of creating a feedback culture
10 Minutes

Action-Centred Leadership

eLearning

Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.

Learning Outcomes

  • Discover John Adair’s action-centred leadership model
  • Learn how to adapt the model for your own work situation
  • Investigate the danger of becoming out of balance
15 Minutes

Question Types

eLearning

Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.

Learning Outcomes

  • Learn why asking the right question is at the heart of effective communication and information exchange
  • Discover why the right questions in a particular situation can improve a whole range of communication skills
15 Minutes

Dr. Mehrabian’s Communication Model

eLearning

We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.

Learning Outcomes

  • Learn the impact of mixed messages when communicating
  • Understand that communication is a blend of words, body language and tone
15 Minutes

Situational Leadership

This course will explore situational leadership as an adaptive leadership style. It’s about choosing the leadership style that best fits the individuals goals and circumstances.

Learning objectives

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles, based on directiveness and support
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation