As a rapidly expanding company, with staff numbers tripling over 2022, Mactavish wanted to ensure a consistent level of service for their clients, and to establish clearly defined leadership development pathways to support this.
As a client focussed business, relationships with clients were crucial to their success. As such, a need for personal effectiveness and soft skills training was an essential inclusion within the development pathways mapped out.
PeopleUnboxed were asked to support with development of both the leaders and employees of the business, and were starting from scratch.
A bespoke recommendation was made for the business, based on business outlook, future goals and perceived opportunities.
Five key foundations underpinned the training: cultural fit, relevance, contextualised, rounded and blended.
The plan was broken into two sections: employee development and management development.
We designed and delivered a suite of face-to-face classroom training sessions to support the development of practical and soft skills across the employee base.
For employees: there were 15 different three-hour sessions available to choose from and they were encouraged to attend no more 4 courses across the year, to ensure they were able to apply the learning from each course.
For management: the programme ran over a period of 10 months for a cohort of 12 managers and team leaders. These sessions, covering a range of leadership topics, were broken down to 10 x 3-hour face-to-face classroom sessions, held monthly.
Digital self-assessments were also used within the sessions where relevant.
Experiential learning activities were created and used in the majority of sessions, to help with understanding of key principles and consequences.
All classroom sessions were created to be engaging, interactive, and provided practical tools and tips to use back in role.
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