First Time Managers Programme.
Dr. Martens’ Global Learning and Development Lead approached PeopleUnboxed to support the development of soft skill and leadership behaviours in employees transitioning to a management role for the first time.
Focus groups had highlighted a need for training in areas such as people management, effectiveness and productivity; our solution needed to expand knowledge and skills in these areas, build confidence to perform this crucial role, and springboard to a successful management career.
Dr. Martens signifies rebellious individuality and the programme needed to match up. We designed the First Time Manager Programme (FTMP), a truly blended, multi-modal, unique learning solution, offered by no other provider, called ‘BundleBoxBlend’.
The aims of the programme were defined as:
- Increased confidence in managers to build autonomy
- Higher engagement and staff satisfaction within the team members managed by delegates
- Increased efficiency and effectiveness within the teams managed by delegates
The programme consisted of: virtual classroom sessions, online courses, coaching calls, learning app quizzes and e-workbook activities to embed and apply their new knowledge within their day-today work environment.
Beforehand, we consulted end users about how they best learn and what they wanted to achieve from the programme. We undertook an instrumental pilot cohort that allowed us visibility and led to some minor but impactful changes for the overall success, including amending the regularity of the modules and replacing one of the skills modules.
In addition to technology being instrumental in virtual delivery, pre-course elearning and interactive pdf e-workbooks, the most innovative element of the programme was the use of spaced repetition learning app, to embed the learning for lasting impact.
The 6 topics were split into LEADER modules: Leadership potential, Engaging people, Authentic communication, Delegating and motivation, Embracing conflict and Responsible leadership.
As effective pre/post interventions were key to achieving the desired impact and return on investment, delegates were given access to relevant micro-elearning courses to gain a basic understanding of topics prior to virtual sessions.
Dr. Martens provided an internal dedicated mentor to each delegate and an active liaison for a portal where all content was accessible and provided a safe place to ask questions, share advice and discuss real life examples.
The design of this programme had maximum engagement and impact at it’s heart..
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