Learning Technology
The Bread Factory
SOP Guides

Learning Technology.

The Bread Factory.
Standard Operating Procedure (SOP) Guides.

The challenge.

The Bread Factory (TBF) approached PeopleUnboxed for learning technology ideas around transitioning from a paper-based, disjointed training system into a scalable, visual, and easily maintained digital solution for their factories.

With 1,000 employees spread across nine business units, 92% of whom had English as a second language, the existing training lacked consistency, was confusing for learners and was challenging to maintain and update by TBF. There was also no central reporting, to provide an at-a-glance overview of company-wide training completion, which was a risk to the business regarding industry compliance.

Collection of logos: Bertinet Bakery, The Flour Station, GAIL's and The Bread Factory
9 business units

The solution.

We utilised an eLearning authoring tool to pull the information together, creating a single digital learning card for each piece of equipment. We created a re-useable master template, meaning we could build each learning card quickly and at scale.

The template was highly visual, utilising simple icons for easy navigation and supporting videos and images to show operational and cleaning steps.

We created a web microsite for the project, designed for TBF to be able to maintain themselves with no coding knowledge required going forward.

There were more than 40 training cards, each with sections for Standard Operating Procedures (SOP), cleaning, safety information, risk assessments, step-by-step instructions and how-to videos. The design focussed on the simplicity of layout to cater for those with limited English using explainer videos and step-by-step guides.

We worked on a reporting solution that allowed the training to be tracked via an interactive webform that would be able to be imported into their new LMS.

An image of a person's arms holding up a ipad displaying Standard Operating Procedures, in a bakery, showing baked goods behind the ipad.
An image of a iphone 13 pro displaying a website of a bakery.
A laptop displaying the Central Craft Bakery website, showing their Standard Operating Procedures page.

The results.

A grey hexagon with red text within it saying '5 years of trainer time saved'.
The title 'Learner satisfaction' above a solid red ring with '100%' in grey text within the ring.
A light grey hexagon with red text within it saying '235 different pieces of training'

How can we support you with learning technology?

The 4Ps of Candid Conversations


The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.

Learning Outcomes

  • Learn how to plan for a difficult or candid conversation so that both parties find it beneficial
  • Understand how to use the 4Ps to deliver a difficult message
  • Consider how this can help manage under-performance in a structured manner

Assertive Disagreement


When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.

Learning Outcomes

  • Learn what assertiveness is
  • Learn a process to put your case across without getting emotional
  • Provide context for how to use the model in a real-world environment

Thomas-Kilmann Conflict Mode Instrument


Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.

Learning Outcomes

  • Provide a starting point for your development
  • Identify your conflict handling style
  • Learn about the five conflict handling modes

AID Feedback Model


Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.

Learning Outcomes

  • Learn a simple model for providing feedback
  • Identify your own role in each of the stages
  • Discover the benefits of creating a feedback culture

Action-Centred Leadership


Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.

Learning Outcomes

  • Discover John Adair’s action-centred leadership model
  • Learn how to adapt the model for your own work situation
  • Investigate the danger of becoming out of balance

Question Types


Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.

Learning Outcomes

  • Learn why asking the right question is at the heart of effective communication and information exchange
  • Discover why the right questions in a particular situation can improve a whole range of communication skills

Dr. Mehrabian’s Communication Model


We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.

Learning Outcomes

  • Learn the impact of mixed messages when communicating
  • Understand that communication is a blend of words, body language and tone

Situational Leadership


Leaders need to tailor their approach based on the person they are coaching, their experience at the task and their level of enthusiasm for completing it.

The ability to adapt your leadership style to cater to different tasks and your people’s needs is called situational leadership.

Learning Outcomes

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles in line with situational leadership
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation