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Organisational Culture.
Rentokil Initial.
Mental Wellbeing and Resilience.
The challenge.
Rentokil Initial had seen significant absences due to mental illness, with an increase year on year in 2019, 2020 and 2021. Absences due to depression, stress or anxiety equated to about a quarter of all absences. The true number of cases was estimated to be far higher than the figures suggested too, with people not having the confidence to report their absence as mental illness. Additionally, this figure didn’t take into account the elements such as impact on managers’ time dealing with the cases, or the knock-on impact of absence on other team members.
We were tasked with reducing these costs, not just for 2022 but creating an organisational culture shift that kept the figure lower for years to come.
3,500
7 global markets + UK operations
The solution.
We developed a bespoke and tailored ‘Mental Wellbeing and Resilience Programme’ specific to RI and its culture, delivered across 2 half-days.
We designed and delivered three strands of virtual courses, customised to the different employee levels it was being rolled out to (team leaders, managers, senior leadership team).
It was imperative our programme gave people the voice to talk more openly about mental wellbeing and the confidence to support colleagues, so our sessions were very interactive.
The challenges of supporting the wellbeing of remote teams was a huge factor weaved throughout.
We provided a post course workbook that included pertinent information to reference, as well as a series of post course activities to ensure transfer of learning and subsequent action/commitments back in role.
Two short eLearning modules were also provided, to help embed the learning from the virtual sessions.
The results.
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