This leadership development programme was part of the overall curriculum design, aimed at the ‘QC’ or Quality Checker role which is a similar role to that of a Crew Trainer. Prior to this programme being developed, Crew Members were moved into a new position without any relevant training and needed to be able to manage people and crew stations. It was identified that a formal learning intervention was required to build competence and confidence during this transition, and also to redefine this role as the ‘backbone’ of instore training.