Travel Money bespoke eLearning.
TUI had recognised a learning technology opportunity to grow the potentially lucrative Currency Exchange part of their business. Internal research revealed that many of their sales teams, even experienced ones, were very confident selling holidays but not currency. Further investigation indicated the root cause was a lack of knowledge and understanding of the products available, and how to structure the conversation with the customer. The solution needed to be delivered to 4,500 instore Travel Advisors.
Design and delivery of a bespoke 30-minute eLearning module.
Included four product knowledge sections and a customer service section.
Scenario-based knowledge checks where learners applied their learns in a variety of situations and customer profiles.
How can we support you with learning technology?