Full Curriculum Design.
Five Guys have grown very quickly in the UK and their strong ethos around shoulder-to-shoulder training needed to scale with the business. They wanted a full curriculum design and delivery, from Crew through to Area Managers. This included, QCs (crew trainer), Shift Managers, Assistant Managers, General Managers, District Managers and Area Managers. The solution needed to address a mix of functional and behavioural training needs, and form bespoke blended programmes at each level. Delivery mechanisms needed to fit the audience from shop floor to senior leaders.
113 stores + H/O
QC Development Programme; blend of eLearning, learner workbook and coach guide.
Shift Management Programme; workbook and 2 day course.
‘All The Way’ Assistant Manager & General Manager Programme; mixture of 2 or 3 day soft skill classroom sessions and 8 workshops that included practical hands on scenarios or on the shop floor training, as well as eLearning where required. Designed to address functional needs including Driving Success, Effective Scheduling, Financial Controls, Recruitment, People Practices, Maximising Sales, Training & Effective Comms, H&S and Food Safety.
‘High Five’ District Manager & Area Manager Programme; a year long programme with a blend of highly experiential classroom sessions, with workbooks and coaching calls to embed the learning. Topped with a Graduation Dinner to celebrate the success of these senior leaders.
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