Unboxing the Learning Excellence Awards!

Drum roll please, as the results are in…

On Thursday 30th March, the PeopleUnboxed team popped on our glad rags and headed to the 2023 Learning Excellence Awards.

Here, we were absolutely delighted to win three awards in partnership with some of our incredible clients.

It is truly an honour to receive this recognition, especially considering the exceptional talent among the other nominees. We were humbled to be in the company of such outstanding contributions to all things learning.

Here’s a summary of our achievements:

  1. McDonald’s I Digital Gurus Webinar Programme I Customer Service I Winner

Described by the McDonald’s project lead as “one of the most successful deployments ever” with “customer transactions per day surpassing that seen in other markets”. Our Digital Gurus webinar programme, that supported the national launch of ‘MyMcDonald’s Rewards’, has been a successful demonstration of how to upskill your employees to lead the way internally. This programme ultimately drove digital adoption, built brand trust and helped create lifetime customer loyalty.

Read the full case study by clicking here.

The PeopleUnboxed and McDonald's team receiving their trophy on the LE Awards stage.
Tony and Arlene from PeopleUnboxed and Steve and Jamie from the McDonald’s team receiving their trophy. Stood on the LE Awards stage with the host. Tony is holding the trophy.
  1. The Bread Factory I Standard Operating Procedures (SOP) Guide’s I Product or Process Training I WINNER

How do you take a paper-based learning system for more than 130 pieces of equipment spread across nine different business units, all training in their way, and create a system that provides a visually engaging solution that caters to a team of people from more than 40 different countries, 92% of whom don’t have English as their first language?

That is the challenge that The Bread Factory set us. Plus, they wanted everything tracked and reportable too. And accessible from multiple devices. And to be able to maintain the solution themselves.

We had to get creative. Find out how, by reading the full case study by clicking here.

The PeopleUnboxed and The Bread Factory team receiving their trophy on the LE Awards stage.
Tony and Westy from PeopleUnboxed and Gina and Jose from The Bread Factory team receiving their trophy on the LE Awards stage with the host. Gina is holding the trophy.
  1. Mactavish I Leadership Development Programme I Financial and Professional Services I WINNER

As a rapidly expanding company, with staff numbers tripling over 2022, Mactavish wanted to ensure a consistent level of service for their clients and create committed and inspirational leaders. With no existing training programme in place PeopleUnboxed were asked to support with the development of both the leaders and employees of the business. A bespoke recommendation was made, based on organisational outlook, future goals and perceived opportunities. This started with a solid foundation built on five key touch points, that has resulted in a real behavioural change, with an increase in confidence and competence levels. 

Read the full case study by clicking here.

  1. Rentokil Initial I Mental Wellbeing and Resilience I Outstanding Course or Initiative I Shortlisted

Rentokil Initial had seen significant absences due to mental illness, with an increase year on year. PeopleUnboxed were tasked with reducing these numbers and creating a cultural shift that kept that figure lower for years to come. The targeted projection of absence days are currently tracking to improve at 3% above our target and the awareness around mental wellbeing has risen globally across the company, making it part of daily conversations and shifting perceptions and culture. Delegates have confirmed they feel more supported in creating a positive mental wellbeing environment and better equipped to support colleagues.

Read the full case study by clicking here.


These awards and nominations serve as a reminder that investing in development and training is crucial to company and organisation success.

The benefits of training and upskilling your employees has an impact not only on their personal development journey’s, but can also translate to improved performance for your business. And truly making a difference to people’s lives, in the workplace and beyond.

We are delighted to have received this recognition, it’s a testament to the team for their passion, commitment and hard work.

Thank you to all our clients, suppliers, partners and friends and families who have supported our journey so far too.

The 3 Learning Excellence 2023 trophies won by PeopleUnboxed
The 3 Learning Excellence 2023 trophies won by PeopleUnboxed and their clients.

Ready to make a difference with us?

If you would like to learn more about how we can help your employees and build award-winning learning programmes, through either leadership development, employee experience or our learning technologies then please get in touch.


The 4Ps of Candid Conversations


The “Four Ps” model can help us to plan for a difficult or candid conversation so that both parties find it beneficial.

Learning Outcomes

  • Learn how to plan for a difficult or candid conversation so that both parties find it beneficial
  • Understand how to use the 4Ps to deliver a difficult message
  • Consider how this can help manage under-performance in a structured manner

Assertive Disagreement


When you disagree with someone, it is often best to be direct and clear, as it avoids an unfortunate misunderstanding. People can shy away from disagreement as it can sometimes feel confrontational. The assertive approach introduced in this module helps you to express your disagreement in a professional, constructive manner.

Learning Outcomes

  • Learn what assertiveness is
  • Learn a process to put your case across without getting emotional
  • Provide context for how to use the model in a real-world environment

Thomas-Kilmann Conflict Mode Instrument


Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. This self-test assessment will tell you more about your predominant style of handling conflict and what this means.

Learning Outcomes

  • Provide a starting point for your development
  • Identify your conflict handling style
  • Learn about the five conflict handling modes

AID Feedback Model


Providing feedback that encourages open dialogue and communication enhances your credibility as both a teammate and as a leader. AID is a simple feedback model that can be used for positive moments and those that need corrective action.

Learning Outcomes

  • Learn a simple model for providing feedback
  • Identify your own role in each of the stages
  • Discover the benefits of creating a feedback culture

Action-Centred Leadership


Good managers and leaders should have full command of the three main areas of the Action-Centred Leadership model and should use each of the elements according to the situation.

Learning Outcomes

  • Discover John Adair’s action-centred leadership model
  • Learn how to adapt the model for your own work situation
  • Investigate the danger of becoming out of balance

Question Types


Asking the right question is at the heart of effective communication and information exchange. Using the right questions can improve a whole range of communication skills; the information we receive back (the answer) will depend very much on the type of question we ask.

Learning Outcomes

  • Learn why asking the right question is at the heart of effective communication and information exchange
  • Discover why the right questions in a particular situation can improve a whole range of communication skills

Dr. Mehrabian’s Communication Model


We are always communicating, even when we are not speaking. Other factors communicate what we really think and feel, which can be explained by looking at Albert Mehrabian’s communication model.

Learning Outcomes

  • Learn the impact of mixed messages when communicating
  • Understand that communication is a blend of words, body language and tone

Situational Leadership


Leaders need to tailor their approach based on the person they are coaching, their experience at the task and their level of enthusiasm for completing it.

The ability to adapt your leadership style to cater to different tasks and your people’s needs is called situational leadership.

Learning Outcomes

  • Understand Hersey and Blanchard’s situational leadership model
  • Recognise directive and supportive behaviours
  • Understand the four leadership styles in line with situational leadership
  • Understand the development levels of team members, based on competence and commitment
  • Become confident with flexing your leadership style to the individual and the situation